Hacked.comReviews of hacked.com

Reply from Hacked.comJun 16, 2023

Dear Barbara, It's wonderful to hear about your successful experience with Christian Erickson. His expertise is indeed something we take pride in at Hacked.com. We're delighted to know that he was able to recover your Facebook account, even bypassing the 2-factor authentication. His clear instructions and understanding nature make the process smooth and efficient for our clients. Your kind words about his communication skills are greatly appreciated. We believe that being personable and easy to communicate with is essential in providing the best service. Thank you for choosing Hacked.com, and we look forward to being of assistance in the future. Best regards, Jonas Borchgrevink Founder of Hacked.com

Reply from Hacked.comJun 16, 2023

Dear Kathy, We're grateful for your positive feedback and are thrilled to hear about your satisfying experience with Christian Erickson. His patience, kindness, and authenticity reflect the values we hold dear at Hacked.com. We're delighted that he was able to efficiently secure your social media platform and leave a lasting impression. Your trust in our services means a great deal to us, and we aim to continue providing this level of quality support. Your willingness to schedule again with Christian is highly appreciated, and we're always ready to assist you whenever needed. Best regards, Jonas Borchgrevink Founder of Hacked.com

Reply from Hacked.comJun 15, 2023

Dear Bernie, Thank you for taking the time to leave such a positive review. We're pleased to hear that you had a successful experience with Hacked.com, and that Greg, in particular, was able to assist you efficiently in retrieving your Business/Artist page. We take pride in the professionalism and dedication of our team, and it's always rewarding to hear that this has had a positive impact on those we're here to help. Your recommendation is greatly appreciated and motivates us to continue delivering high-quality service to our clients. Please do not hesitate to reach out if you need any more assistance in the future. Best regards, Jonas Borchgrevink Founder of Hacked.com

Reply from Hacked.comJun 15, 2023

Dear Gregory, I appreciate your feedback and understand that our services did not meet your expectations. I believe it's crucial to address your concerns and bring clarity to our position: Before approaching us for a refund, you disputed the charge with your bank/PayPal. This action triggers a mechanism where not only is the full amount you paid deducted from us, but we also bear an additional fee levied by the bank/PayPal. This is a significant concern when such disputes are initiated without prior communication or request for a refund. The dynamic of our interaction took an unfortunate turn when you mentioned, "Now we can do this the easy way sorry or the hard way." This statement, which suggests a threat, was your initial response, and it set a challenging tone for our subsequent interactions. In the light of your threats, such as leaving negative reviews, escalating the matter, and expressing your discontent on social media, I believe it is important not to reward such behaviors. By doing so, we would inadvertently encourage a precedent of hostility and disrespect, which is against our principles at Hacked.com. I recognize that we may lose the dispute and you may receive your refund, but it's not the central concern here. Our priority is to demonstrate to our clients that we won't be swayed by aggressive tactics. We treat every client professionally and expect the same level of courtesy in return. To sum up, our primary aim at Hacked.com is to provide top-quality, professional services, with the understanding that our clients are courteous, understanding, and aware of what they are purchasing, i.e., consultation services. If this understanding is not in place, the relationship becomes counterproductive for both parties. Once again, thank you for bringing this to our attention, and I hope this response brings clarity to our stance. Best regards, Jonas Borchgrevink Founder of Hacked.com

Reply from Hacked.comJun 14, 2023

Dear Becky McNeal, Thank you so much for taking the time to share your experience with us. It’s wonderful to hear that our team, specifically Greg, was able to provide you with the excellent service we strive for. We completely understand the initial fear that comes when one’s account is compromised. We are here to alleviate that fear and help you regain control. Greg’s dedication and his ability to restore your account in less than four months truly exemplify our commitment to ensuring that our clients receive top-notch service and results. We're thrilled that you feel confident in recommending our services. We appreciate your trust in us, and remember, should you ever require any assistance with cybersecurity matters, we're always here to help! Best regards, Jonas Borchgrevink Founder of Hacked.com

Reply from Hacked.comJun 12, 2023

Amazing to hear Tom. I'll forward the feedback to Aaron. Best regards, Jonas Borchgrevink Founder of Hacked.com

Reply from Hacked.comJun 11, 2023

Thank you Geri for your kind review. Best regards, Jonas Borchgrevink Founder of Hacked.com

Reply from Hacked.comJun 11, 2023

Dear Victor, We appreciate you taking the time to express your satisfaction with Greg's assistance in reclaiming your Facebook account. Greg always goes the extra mile to ensure his clients are comfortable and well-informed. Thank you for your high recommendation and kind words. Best regards, Jonas Borchgrevink Founder of Hacked.com