Reply from Hacked.comApr 17, 2023
Hello Yvan! As explained on Sitejabber where you also left us a 1-star review:
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Hello Yvan! I've looked through the 18+ email correspondence between you and our team, and I do not find a single sentence confirming your statement, "They said they know what to do to get my facebook back." In one email, we wrote:
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Dear Yvan,
Thanks for reaching out!
If the username of your FB account matches your real name as it appears in your ID, we can assist you with the recovery process.
Our success rate with personal Facebook account recoveries is around 80-90% of our cases. If we are dealing with disabled FB accounts our success rate is around 50-60%.
A recovery process can take from 1 up to a few Zoom consultations with us, usually no more than 3 - 4. Please note that we don't offer refunds in case of unsuccessful recoveries, you can check out our refund policy here: https://hacked.com/refund-policy/
If you would like to get assistance from one of our security experts with the recovery process of your account, please follow this link and schedule a call with us at your earliest convenience: https://calendly.com/hacked/expert-help
Here you can read how we work and what you need to do before the call with us: https://hacked.com/how-we-work/
In the meanwhile, to best help you, please do not try to reset your password on Facebook, bypass the 2FA, or upload any ID until your Zoom call with our security expert. Doing this over and over again reduces the chance to recover your account and may cause a temporary timelock on your account for security reasons. Please, wait for our assistance.
If you have any questions or concerns, please don't hesitate to contact our support.
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I'm sorry we couldn't recover your Facebook account during one Zoom call.
Jonas Borchgrevink, founder of Hacked.com