Hair CutteryReviews of haircuttery.com

Recently went to Hair Cuttery in Wekiva Plaza, Apopka, FL. Got a really sharp haircut from Primera! Third time I've seen her, all cuts were awesome! She knows exactly what to do! I also suffered a seizure while I was there, they let me sit inside until the ambulance came! Thank God I'm OK! I will return for another haircut from her!

I had the absolute worst experience ever. I am going through brain cancer and lost half my hair and I wanted highlights done to match my gray which being that I'm a redhead, looks like light blonde/white. Joanne was supposed to highlight my hair for my sister's wedding. We met with her a couple weeks prior and she quoted me $90 for the dye job only. She said over and over she could do a good job at the cost of $90. I already had a cut booked elsewhere. Before I left from the consultation I said to her several times that I was saving the price she quoted me on my phone and asked her to not change day of since I was flying out of DE days after the appointment. She agreed and looked at my calendar on my phone with the price shown and she promised she could do the job and would keep it at that price. Fast forward to 5/15/26. I shower up at 1:45pm for our appointment and she wasn't there. The other girl Alex said she'd be there at 2pm. While I was waiting, a nicely dressed man walked towards the door to leave and asked if I'd been helped. I let him know I was waiting for Joanne. I introduced myself and he said his name was Shane. I asked him about the coupon online for 40% your first due job with hair cuttery and asked if that includes the entire dye job and only highlights. He said yes, it just had to be your first time getting a dye job there. I specifically asked if the discount only applies to the dye not the toner and everything else needed for a complete dye job and he said the entire dye job was discounted. Something along those lines but he 💯 confirmed this. I later found out he was the district manager. He left and Joanne eventually showed up at 2:20pm. It is May and she shows up wearing a black sweater dress with a snowman on the front. She and the other lady laughed about it. I should have ran out then. I sat down and she puts on this act that she remembers me, but I could tell she had no idea who I was, what I was there for and I'm sure not the price she quoted me. There was a bit of a language barrier but she seemed to understand enough to do my syw job, and another lady there recommended her when I initially called weeks before. So I'm trying to explain what I wanted done, showed her half my hair was missing due to brain cancer radiation and she again pretends to remember me. She takes me over to wash my hair, then I sit in her chair and she asks me what I'd like done. I said we met a week ago and told her the price she quoted me and she said ok and started to look nervous. She goes to the register to calculate the cost and said it would actually be $120, not $90. I never mentioned the coupon cause I knew she'd do a bad job if I did, but she changed the price she quoted me during our consultation and I was not ok with this. I find out Alex is jer boss and this is why she had to change the initial cost she quoted me. Alex had to stop cutting another customers hair to come and discuss everything with me and Joanne. I told her the details and Joanne kept denying quoting me that price. Alex told her since she quoted me that price she had to honor it and Joanne kept lying about it. My hair is bright red and the left side looks shaved cause my hair is missing and she's still saying she doesn't remember me. She finally agreed to the price she quoted me and I turned around and she said she was sorry she couldn't do the highlights. She said she wouldn't be able to get it the right color. She said over and over she could do it during the first meeting. I was furious since I was leaving to CA in a few days to be in my sister's wedding and Joanne was the one who told me to wait until closer to the day I flew out of state. I asked them for the corporate number and Alex said no and Joanne went in the back to find it and never came back. I told Alex I wasn't leaving without the number. Joanne finally came back to give me the number. Hair cuttery is the worst place out there. Don't go unless you want a cruddy experience.

I went to Florida for a job assignment in February 2026 . I had stopped by on 02/03/2026 to get my hair done . Full roots touch up and during the consultation a stylist name “ Ruth “ assured me of a wonderful experience with no damage. I’ve trusted the business. I was there for 3/12 hours. My hair was so damaged that all was lost in a portion of my back . I was put under a dryer with bleach & the stylist took on 6 other clients meanwhile My hair was being fried without repair. Even my shirt was bleached completely. On top was charged almost $300 . It was so bad that ended up adding extensions to cover this once back in Texas . I firmly believe they shouldn’t been in business . I have pictures and the receipt of such nightmare.

Jamie did an excellent job styling my hair and it was very pleasant.

The front-desk experience is the only reason for this rating. Each time I come in, the woman up front asks for my phone number. I politely decline because I value my privacy, and instead of simply respecting that, she becomes direct, rude, and visibly irritated. That is not acceptable customer service. If a customer says no to providing personal information, that should be respected immediately without pressure, attitude, or comments about how it makes an employee’s job harder. The rest of the staff have been excellent, which makes this stand out even more. But the person at the front desk needs to learn how to respect a customer’s boundaries.

I had the worst experience at the Skokie IL location. I went in for a simple one color, light brown and the stylist damaged my hair so bad. It was deep black with a huge red blotch and looked like a straw wig. A different hair cuttery tried to fix it but was concerned my hair would fall out so I went almost a year spending hundreds of dollars on hair cuts and products to save my hair. I emailed the CEO-Erik Bakken and he is ignoring me. GREAT CUSTOMER SERVICE-NOT! Hair Cuttery is responsible for their stylist and take none. I have been fighting for a refund since 2024

Tammy gave me a great hair cut at shop in Deerfield Beach, FL. Arlene

I let my hair grow for almost 1 year and a half and I showed twice a photo to the stylist and she completely ruin my hair. She cut it so short that even her coworkers were shocked by the horrendous job she did. 1 year and a half of beautiful hair, gone in 5 minutes. I have photos of before and after. Thank you