Great
Based on 413 reviews
Hairmax4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Hairmax (hairmax.com) has 413 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
413 approved reviews, newest moderated first
customer
Amazing Company with amazing customer service!!!
Reply from HairmaxSep 15, 2025
Dear Customer, Thank you so much for taking the time to share your experience with us! Thank you again for choosing Hairmax. We’re truly grateful for your trust and support. Warm regards.
David L.
Product is easy to use.
Reply from HairmaxSep 15, 2025
Dear David, Thank you for your review and for choosing Hairmax! We're glad to hear you're finding the device easy to use, and we're excited to be part of your hair growth journey. Stay consistent, and remember—results take time, but many users see great progress with continued use. If you ever have questions along the way, our team is always here to help. Wishing you the best as you move forward!
Kathy A.
I am a breast cancer survivor, and I have been struggling with hair loss since I started chemotherapy in December 2022. I tried many other hair loss products that didn't work well. I have been a Hairmax customer since 8/2024. I have the LaserBand 82, and I use all the products (shampoo, conditioner, Acceler8 and scalp serum). My hair is growing very well, despite being on Exemestane. In an effort to boost my hairline further, I just moved from Nutrafol to Actonis. I'm excited to see what it will do.
Reply from HairmaxSep 2, 2025
Dear Kathy, Thank you so much for sharing your journey with us. We are truly honored to be a part of your recovery and hair regrowth experience. Your strength and resilience as a breast cancer survivor are deeply inspiring, and we're so glad to hear that the LaserBand 82 and our products have been making a positive difference for you. We’re excited for you as you explore new ways to support your hair health, and we look forward to hearing more about your progress with Actonis. If you ever have any questions or need support, please don’t hesitate to reach out — we’re always here for you. Wishing you continued health, healing, and hair success!
Mary Ellen W.
I just started. Like the reviews, easy to use and hopeful for good results.
Reply from HairmaxAug 12, 2025
Hi Mary, Thank you for your review and for choosing Hairmax! We're glad to hear you're finding the device easy to use, and we're excited to be part of your hair growth journey. Stay consistent, and remember—results take time, but many users see great progress with continued use. If you ever have questions along the way, our team is always here to help. Wishing you the best as you move forward!
Maggie
Habe das Laserband 82 und die komplette Pflegeprodukte bestellt. Bestellung und Versandt waren top. Die Pflegeprodukte riechen einmalig gut. Schade dass es nicht als Parfum gibt. Das Hairbooster ist etwas stark für eine sensible Kopfhaut. Meine Kopfhaut hat sich mit der regelmäßigen Nutzung des Laserbands beruhigt. Neue Haare wachsen nach. Ein Hinweis hatte ich überlesen und zwar dass man anfangs vermehrt Haarausfall haben kann. So war es bei mir der Fall also nicht aufgeben es lohnt sich. Unterstütze aber das ganze seit einiger Zeit mit einem Dermaroller
Reply from HairmaxAug 12, 2025
Hi Maggie, Thank you so much for sharing your detailed experience with the LaserBand 82 and our Hair Care products! We're glad to hear your ordering and shipping process went smoothly, and we love that you enjoyed the unique scent of the care products—your comment about turning it into a perfume made us smile! 😊 You’re absolutely right—initial shedding can occur as part of the natural hair cycle when beginning treatment, and your message is an encouraging reminder not to give up too soon. Thank you again for your thoughtful review and for choosing Hairmax. We’re here to support you on your hair growth journey every step of the way!
Jay
Carlos Escobar is a tremendous asset for Hairmax. I have a couple of areas on my beard that do not fully grow in. I called to check out what kind of options there might be. Carlos explained each product and patiently answered my thousand questions. Together we came to the conclusion that the Ultima 12 Lasercomb would likely be the best option for my application, although he clearly stated that it was not guaranteed or endorsed for that purpose. It would help when I have stressed-induced alopecia, which can be emabarrasing. I am still checking out some other options, but if I do end up buying the Lasercomb, it will strictly be due Carlos Escobar's phenomenal customer service and knowledge.
Reply from HairmaxAug 12, 2025
Hi Jay, Thank you so much for your detailed and thoughtful review! We're truly grateful for your kind words about Carlos. It's wonderful to hear how patiently and thoroughly he helped guide you through your options, especially with such care and transparency. Carlos is indeed a tremendous asset to our team, and your feedback confirms just how impactful great customer service can be. We appreciate you taking the time to explore your options carefully, and should you choose to move forward with the LaserComb or any other product, we’ll be here to support you every step of the way. Thank you again for considering Hairmax—and for recognizing the dedication Carlos brings to his role.
Kalani D.
I spoke with Carlos at customer service and he was great! I initially called with some concerns on the product but his patience and understanding helped put all of my concerns to bed
Reply from HairmaxAug 12, 2025
Hi Kalani, Thank you for sharing your experience! We’re so glad to hear that Carlos was able to provide the patience and understanding you needed. It’s always our goal to ensure every customer feels heard and supported, and we're happy he helped put your concerns at ease. We truly appreciate your feedback and your trust in Hairmax!
Monica C.
I had the pleasure of speaking with Carlos today. His customer service skills was above and beyond. He's a very knowledgable person who knows his stuff and was able to answer all my questions. He has exceeded all my expectatuons as a customer service representative. Thank you again Carlos for your kindness and assistance with your productw. I know I made the right choice with my ordee.
Reply from HairmaxAug 12, 2025
Hi Monica, Thank you so much for your thoughtful review! We're thrilled to hear about your positive experience with Carlos. Providing knowledgeable, attentive service is exactly what we strive for, and we're so glad Carlos was able to exceed your expectations. We'll be sure to share your kind words with him—he’ll be honored to know he made such a meaningful impact. Thank you again for choosing Hairmax. We truly appreciate your trust and are here for you every step of the way.
