Great
Based on 413 reviews
Hairmax4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Hairmax (hairmax.com) has 413 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
413 approved reviews, newest moderated first
Jim R.
Emmily Golieb is so courteous and helpful. Thank you !!
Reply from HairmaxJan 22, 2024
Thank you for taking the time to recognize Emmily Golieb's exceptional service! We're thrilled to hear that she was courteous and helpful. We'll make sure to pass on your appreciation to Emmily. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your support!
Mark N.
Excellent Customer Service. Would recommend Hair Max to others.
Reply from HairmaxJan 22, 2024
Thank you for your kind words! We're delighted to hear that you had an excellent experience with our customer service. Recommendations like yours mean a lot to us. If you ever need further assistance or have any questions, feel free to reach out. We appreciate your support and look forward to serving you again in the future!
judith G.
This product came with great instructions and information. It is very easy to use. I am looking forward to seeing the results in 13 weeks and six days!
Reply from HairmaxJan 22, 2024
Thank you so much for your positive feedback! We're thrilled to hear that our product's instructions and information were helpful for you. We hope you achieve fantastic results in 13 weeks and six days. If you have any questions or need further assistance along the way, feel free to reach out. Here's to your success!
KAM
I spoke with customer service rep, Emmily, today and found her very friendly and quite knowledgeable. She was able to answer my questions and it was a pleasure to speak with her. Happy I made the call. Thank you, Emmily 👍🏼
Reply from HairmaxJan 9, 2024
That's wonderful to hear about your positive experience with the customer service team, especially Emmily, at Hairmax! It's great when a team goes above and beyond to assist customers in need.
Alyssa W.
Emmily Golieb was so helpful and efficient in getting our battery pack replaced! Great customer service experience!!
Reply from HairmaxJan 9, 2024
Thank you so much for your kind words and the 5-star review! I'm delighted to hear that you're pleased with the service. If you have any questions or need further assistance, don't hesitate to reach out. Your satisfaction is my top priority
P T.
The Supervisor was no help whatsoever, in fact he was ignorant and arrogant and completely dismissed my problem, and kept talking over me. He should not be in a supervisor position because he doesn't know how to properly deal with customers, he was argumentative and did not even try to help or show any consideration. I wish I had done more research and read reviews before dealing with Hairmax. I regret my order but I want to warn any other potential customers to take it from me they RIP you off and once they get your money they evade your calls and dismiss you. You are left to fend for yourself. There are plenty of reputable hair solution companies avoid Hairmax, you will be disappointed , I am now left to fend for myself and I actually found a better company but it's too late I can't return the product because I would pay through the nose to ship it back from Canada to the US. Stay clear of Hairmax, you will regret being taken in. Also with the discount I paid $630.00 US funds and they put on the customs declaration that the item is 1067.00. It is no wonder the duty was $157.00 C.O.D. What a rip off and the company still shirks their responsibility to the customer. Remember without the customer your product doesn't get bought. My opinion of this company is now worse than previously stated. If I am able to help other customers avoid Hairmax company or be ripped off, then I've saved other customers from making the same big mistake I did. Buyer beware, this company will scam you and then when you have a problem with the product, they ghost you!!!!!!
Reply from HairmaxJan 9, 2024
Hello Pavlina, I'm sorry to hear about your experience with our supervisor. We sincerely apologize for the frustration and disappointment you encountered while seeking assistance. We strive to provide exceptional customer service, and it's disheartening to hear that we fell short of meeting your expectations. Regarding your request for additional discounts to offset the import costs, please note that we already discounted -$239.70 on the initial order. Import costs are determined by the Canadian Federal GST of 5%, known as VAT, and unfortunately, we are unable to control these costs. VAT in Canada applies to most goods and services, with exemptions for specific categories like health, medical and dental services, legal aid services, long-term residential rentals, music lessons, and some child care services. If there's anything specific we can do to assist you now or if you have further details to share, please don't hesitate to reach out. Your feedback is genuinely appreciated as it helps us improve our services and ensures a better experience for all our customers.
Ibuythese
Excellent customer service as I learn how to use the LaserBand. Had several questions and Emily didn’t miss a beat. I feel much more comfortable using it now.
Reply from HairmaxJan 9, 2024
Thank you for the glowing 5-star review it is wonderful to hear about your positive experience with the customer service team, especially Emmily, at Hairmax. If you ever need further assistance, we're here to help.
Ashley S.
My Husband has been using the Hairmax appliance for one year as directed and is extremely pleased with the results of hair growth. He has worn hats when going out for many years and has recently felt confident enough to go out without one!
Reply from HairmaxJan 9, 2024
Hello Ashley, That's fantastic news! It's wonderful to hear that your husband has experienced such positive results with the Hairmax appliance. Regaining that confidence to go out without a hat after using it for a year must feel incredibly rewarding. It sounds like the Hairmax has made a real difference for him, and that's always a fantastic outcome. If you have any more success stories or questions, feel free to share.
