Great
Based on 413 reviews
Hairmax4.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Hairmax (hairmax.com) has 413 customer reviews on Folks Told, with an average rating of 4.1 out of 5.
413 approved reviews, newest moderated first
Brenda L. M.
I haven't noticed any change with my hair yet.
Reply from HairmaxDec 12, 2018
Thank you for your review, Brenda! You are about a month into the therapy, so you have a few months to go for results begin to appear which is within 4 to 6 months, on average. Please let us know if you have any questions throughout your experience with the HairMax, we are always happy to assist.
Jen M.
It’s far too soon to tell if it’s working, but entire processs is very easy.
Reply from HairmaxDec 11, 2018
Thank you, Jen! We are very happy to hear that the process is easy and sounds like it will work into your routine, seamlessly. Though it is a bit early for the results to begin to appear, please know that we are here for you and will be happy to address any questions or concerns you may have throughout your journey!
lindalou222
It's easy to use but company literature indicates I have to wait 4 months to see results.
Reply from HairmaxDec 5, 2018
Thank you for your review, Linda! You are correct, results generally begin to appear within 4 to 6 months. Please let us know if you have any questions throughout your experience with the HairMax, we are always happy to assist.
CARRIE G.
I've been using the vitamins over a month and haven't seen any results. I will finish out this bottle and hope for the best. If I do see some results I will probably order them again.
Reply from HairmaxDec 4, 2018
Thank you for sharing your experience, Carrie! The primary function of the vitamins are to support hair health. They do contain DHT blocking products such as Beta Sistosterol and Saw Palmetto as well as MSM for healthy collagen and keratin which are essential to healthy hair growth. Our new hero product, Acceler8 Hair Booster, is light activated and does promote hair growth with the help of either laser light or sun light. Please let us know if there is anything more that we can assist with to make your experience more satisfying.
Patricia Blandford L.
I have been using the system only a week, but I have high hopes this will work for me. I called customer service once and the young man I talked to was very helpful. So far I am pleased.
Reply from HairmaxNov 30, 2018
Thank you for sharing your comment, Patricia! We are very proud of our Customer Service and care about our customers being comfortable with their purchases. Please let us know if you have any questions, we are always ready to assist!
Chris C.
Helmet helps but don’t set high expectations. Hair fibers do a good job of filling in spots but gets expensive
Reply from HairmaxNov 30, 2018
Thank you for sharing your comment, Chris! We do offer promotions with our fibers and since you have ordered with us regularly you should receive email notifications for those promotions. Please let us know if we may need to update your profile so that you receive the notifications, we want to be sure you have access to any and all specials being offered. We look forward to assisting you with any future needs.
Marcos A.
Great company deserves a five star evaluation. If only I could suggest something I would ask management to revise shipping procedures so as to fast delivery of products to customers
Reply from HairmaxNov 30, 2018
Thank you, Marcos! We truly appreciate you sharing your experience. You're suggestion has been sent to our logistics manager for consideration. We have been looking into alternate carriers for international deliveries and hope to contract with a reliable courier soon. Please let us know if you have any questions, we are always ready to assist!
Jon
NEW NOTE TO COMPANY REPLAY: I received your reply, and the package has been located. UPS mislabeled the box with a different Unit #. But, I'm concerned that it sounds like you sent me the same refurbished Ultima 12 instead of a brand new one. The original one you sent me never worked - it was dead upon arrival according to the customer service agent who attempted to troubleshoot it via phone. I paid for a new one. And, I just called customer service and they said that if it breaks again within 2 years the item will be replaced for a new one within the next two years not attempted to be repaired again. Is this correct? My original review and complaint: In October, I was sent a non-working device, the Ultima 12. After talking with customer service troubleshooting the device they determined it was indeed broken and provided a return label to send it back. I recieved confirmation it was returned after I mailed it back, and emailed customer service asking when the replacement, a new and properly working device, would be sent. My response from them was “will do”. No further communication has been recieved from them and no device has been sent, now a month later. My last email went unanswered. I have already paid for a device I no longer have. Perhaps someone else at the company will see this complaint and respond properly and send the item I have already paid for. My original order number for the broken device was 37877. - Jon
Reply from HairmaxNov 28, 2018
UPDATE Response: We are glad to hear that your package arrived despite the UPS label issue. It is the determination of our quality team if the warranty devices are to be repaired or replaced. It is not for our customer service representatives to make that determination without inspection of the device. Per our Warranty Policy noted in the back of the user manual, "If this product is determined to be defective, Lexington will repair or replace it, at its option, at no charge during the warranty period." We care about our customers and strive to ensure a quality product and satisfaction with our customers. Thank you for sharing this additional information which will help better customer service experience. Please let us know if there is anything more we can assist with to make your experience more satisfying. We are sorry to hear of your disappointment; however, in researching the history it appears your repaired device was received at Lexington International on 11/15/18 and shipped repaired on 11/16/18. Your device delivered to you on 11/23/18 via the UPS tracking details (Trk# 1ZR1A679YW71196262) thus was with our repair team for 24 hours. You will only receive a phone call if you are out of warranty and additional funds are needed for repairs. Otherwise, your device will be fixed or replaced and sent back as quickly as possible. If you have any questions regarding your device or where it is in the process, please call and reference your repair number. Our service team can be reached Monday through Friday between the hours of 9 am- 5 pm EST toll free (866) 527-3726 pressing option 2 or + 1 (561) 417-0200 to speak directly with a Lexington Representative who will be happy to address any questions or concerns, directly.
