Reply from MayrakiMay 21, 2025
Hi there,
Thank you for sharing your experience — we're truly sorry to hear that you had such a severe reaction. Your health and safety are always our top priorities.
We would like to offer some clarification, as we take all concerns seriously and are fully committed to transparency and customer safety.
First, we want to assure you that the Mayraki Anti-Gray Hair Treatment has not contained DMDM Hydantoin since June 2023. Following customer feedback and ongoing research, this ingredient was completely removed from our formulation for almost 2 years ago and replaced with Sodium Benzoate, which is derived from naturally occurring benzoic acid. It can be found in many plants, including cinnamon, cloves, tomatoes, berries, plums, apples, and cranberries, a widely used and much gentler preservative commonly found in both food and personal care products. Our full ingredient list is available on our website and product packaging, and we follow international cosmetic labeling regulations to ensure transparency.
We also want to clarify that our Anti-Gray Hair Treatment is not a hair dye. It does not contain any ammonia, peroxide, or chemical coloring agents. Instead, it works by supporting the scalp and hair roots to help gradually restore natural color through botanical extracts, such as Polygonum Multiflorum and Coffea Arabica — ingredients that are traditionally used to support healthy hair and melanin activity.
That said, we fully recognize that every individual’s skin may react differently, even to plant-based products. While most customers find our formula gentle and non-irritating, we always recommend conducting a patch test before use — which you did, and we're very sorry to hear it still resulted in an adverse reaction. We are taking this seriously and want to investigate further.
To help us understand what happened, we kindly invite you to reach out to us directly at [email protected] with:
Your order number
The batch number (printed on the bottle or box)
This will allow us to immediately escalate the matter to our quality assurance team for a full review. We also want to offer our support and see how we can make things right.
Once again, we are truly sorry for the distress you've experienced. We hope you're now feeling better, and we thank you for bringing this to our attention so we can continue improving.
Warm regards,
The Mayraki Customer Experience Team
