Reply from MayrakiJul 26, 2024
Dear Valued Customer,
Thank you for taking the time to share your experience with the Mayraki Anti Grey Restoring Treatment. We deeply regret that our product and service did not meet your expectations and caused you frustration. Your feedback is incredibly important to us as we continuously strive to improve our offerings and customer service.
Firstly, we apologize for the inconvenience caused by the product staining. The natural anti-grey hair treatment is formulated with herbal extracts, which contribute to its restorative properties. However, we understand that this can lead to unintended staining of your hands, bedding, and clothes. We recommend using gloves during application and promptly washing off any residue to prevent staining. We will take your feedback into account as we work to improve the product's user experience.
Regarding the broken applicator, we sincerely apologize for this issue. We are always providing free replacements for any damaged or leaking products that happen due to the delivery process without any additional charges, and we regret that this was not communicated effectively to you. Ensuring that our customers receive functional and high-quality products is a priority for us, and we will take steps to prevent such issues in the future.
We understand the confusion and inconvenience related to the return process. Our records indicate that the return address in New South Wales, Australia, was provided to you in our email dated June 28th. We strive to make our return process as seamless as possible and will review our communication procedures to ensure clarity for our customers.
Furthermore, we apologize for any delay in processing your refund. According to our records, the refund was processed on July 22nd. We understand that waiting for a refund can be frustrating, and we are committed to improving our response times and ensuring timely resolutions for our customers.
We appreciate your patience and understanding. Please know that your feedback has been taken seriously, and we will use it to enhance our products and customer service.
We hope to have the opportunity to restore your confidence in our brand. If you have any further concerns or questions, please do not hesitate to contact us. We are here to assist you and ensure a positive experience with HairMayraki in the future.
Thank you once again for bringing these matters to our attention.
Best regards,
Sophia
Customer Service Team
