MayrakiReviews of hairmayraki.com

Reply from MayrakiApr 7, 2022

Hi, Thank you for your feedback. We're sorry to hear about the experience. This is an uncommon incident. May we have your order ID# please? Furthermore, our products are made of natural ingredients but we still do recommend that you do a patch test before using it as there are others who are allergic to natural ingredients like pollen. Again, we are sorry about your experience. Please do reply back to us your order ID# so we can further investigate. Regards, Mayraki Team

Reply from MayrakiMar 30, 2022

Hi Lorena, Thank you for the feedback and we are sorry to hear that our product did not met your expectations. As for our return policy, Mayraki reserves the right to reject the return and refund if the product has been used or not in the original packaging condition. As well as we cannot refund or send a paid return label as per policy. You will be responsible for paying for your own shipping costs when returning your orders and We are sorry that the shipping fee incurred to ship the product to you is not refundable. You can find and read it all on this link 👉 https://hairmayraki.com/shipping-returns/. Lastly, we know that in every brand there are customers who are not satisfied with our product as well as our customer service. And we have always strived hard to improve. Again, we are sorry that we did not met your expectations. Regards, Mayraki Team

Reply from MayrakiMar 20, 2022

Hi, Thank you for the feedback and we are sorry to hear that the Mayraki anti-grey hair color restoring treatment has not worked well for you. Futhermore, we would like to share more information about the anti-grey treatment. The anti-grey treatment should be used 2 times a day daily to achieve results. The more greys you have, one should use more than 2 to 3 pumps so that the treatment will penetrate and it may take awhile for it to take effect. Furthermore, we also suggest that you concentrate first on one are of your hair to see results. Continuous use of the treatment would help in getting rid of the orange tint on your hair. We understand, like any other brand, there will be customers who are not satisfied with the results. With that in mind, we will always see to it that we will improve not only the product, but also with our customer service, logistics,etc. We do appreciate this kind of feedback as we always aim to be the best. Regards, Mayraki Team

Reply from MayrakiMar 15, 2022

Hi Jen, Thank you for the feedback and we are sorry that you feel this way. There might have been some misunderstanding with the customer service on return and shipping. Furthermore, we wish to share with you our return policy. Part of the company policy is we only accept returns which are unopened and unused bottles. And since we do not offer money back guarantee, we only refund the unused one. We also have stated clearly on our return policy that shipping fee for returned items will be shouldered by the customer. You can further read the return policy on our website 👉 https://hairmayraki.com/shipping-returns/. Again, we do not wish for you to experience this. We always aim to deliver the best not just with our products, but also with our customer service, logistics, etc. We will try our best to serve better in the future. Regards, Mayraki Team

Reply from MayrakiMar 11, 2022

Hi, Thank you for your email and we are sorry to hear about your experience. May we have your order number please? Furthermore, we want to share with you some important things about the anti-grey restore. The anti-grey restore treatment is made of 100% natural ingredients but there are some people who are allergic to these ingredients like pollen. Thus, we have stated on our website and have recommended to do a patch test first before using the product. We, at Mayraki, have always aimed to improve not only our product, but also our customer service, logistics., etc. Thanks, Mayraki Team

Reply from MayrakiMar 10, 2022

Hi, Thank you for the feedback. We apologize for the said experience. We do not wish for you to experience such. May we have your order ID# please? Furthermore, we would like to share a few things about the anti-grey restore treatment. Anti-gray treatment is made of 100% natural ingredients but there are some instances where our customers are allergic to these ingredients such as pollen. Thus, we have recommended to do a patch test first before using the product. We at Mayraki, have always find ways to improve not only our products, but also our customer service, logistics, etc. Regards, Mayraki Team

Reply from MayrakiMar 6, 2022

Hi Ro, Thank you for the feedback and we are sorry to hear about your experience. May we have your order ID# please? We would also like to share with you more information about the anti-grey restore treatment. The treatment has its original color from herbal extract instead of transparent form thus the staining. The Mayraki anti-grey restore treatment is made of 100% natural ingredients but there are instances that people are allergic to some of the ingredients. Thus we have emphasized in our website to do a patch test before using the product. Again, we are sorry for your experience. We do not wish for our customers to experience such. We always aim to improve not only our product but also, our customer service, logistics, etc. Regards, Mayraki Team

Reply from MayrakiFeb 28, 2022

Hi, Thank you for the feedback and we apologize for the experience you had. This is not what we want our customers to experience. May we have your order ID#? The anti-grey restore is made of natural ingredients. But there are some people who are also allergic go these ingredients. It just like when we apply raw aloe gel extracted from the plant’s leaves on our face. Thus we have stated in our website to always do a patch test before using the product. Again, we are sorry that you have to experience that. We are always making sure that we do improve not only our product but also the logistics, customer service, etc. Regards, Mayraki Team