Reply from MayrakiAug 18, 2021
Hi Dale,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
May I have your order number please? And can you please clarify which product have you purchased since we have another dying shampoo on our product line that similar to the brand that you have mentioned? If you have purchased the anti-gray hair color restoring treatment, for best result, please be advised that you need to use the anti-gray hair treatment daily morning and night for around 3-4 weeks to see the results. After you see the desired/original color, you will need to stop using it on a daily basis. Instead, applying 1-2 times weekly to supply nutrition to the hair roots in order to maintain the results. And this is the detailed explanations on how it works. https://hairmayraki.com/mayraki-hair-remedies-blog/what-is-the-science-behind-mayraki-antigray-hair-color-restoring-treatment/
And just make some clarifications here, all our reviews are true and genuine, and we have also indicate on TrustPilot here, the testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and may not be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
All website contents are true and reviews all from VERIFIED PURCHASE with PINNED IP Address, please indicate which one are not allowed to use or relatively not true, we will start to investigate and publish them on website. Every brands has products that got unhappy customers, but in Mayraki we consistantly do our best to improve on the product, formula, logistics, customer services, etc. Apologize for the experience that you have with us, we are always open to listen and improve on ourselves. Hope it helps to clear our name.
Rest assured I will personally take up this case with our internal team and provide you with the resolution at the soonest.
Regards,
Mayraki Team