Bad
Based on 450 reviews
Mayraki1.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The testimonials, statements, and opinions presented are applicable to the individuals depicted. Results will vary and maynot be representative Of the experience Of Others. The testimonials are voluntarily provided and are not paid. nor were they provided with free products, services, or any benefits in exchange for said statements. The testimonials are representative of customers' experience but the exact results and experience will be unique and to each of them.
Mayraki (hairmayraki.com) has 450 customer reviews on Folks Told, with an average rating of 1.5 out of 5.
450 approved reviews, newest moderated first
Hele H.
I have contacted the judge.me about missing review for my product, which is supporting the Hairmayraki. That is the answer: "Merchants have the ability to choose the reviews they want to publish in their stores. if you would like to ask any questions, you will have to contact the store directly for any explanation from their end. Usually, they are also able to reply to negative reviews"
M
Customers, beware...I purchased Silky Smooth Proactive Hair Repairing Treatment after seeing a lot of good reviews on their website. Though i thought it was odd the product did not have any bad review, i decided to give it a try. I've been using the treatment for over a month now and did not notice any improvement at all. When i thought it was time for me to leave an honest review in their website, i realized mine didn't show on their review list, which led me to the conclusion that all those people leaving great "5 start"reviews" in their website are actually fake...Disappointed. Additional comments after first review: The company simply ignored my complain that my honest bad review is not advertised on their website...When you go to Mayraki homepage, all you see is 5 stars reviews as if this was a miracle product...If your product is indeed so good, you should allow people to post honest (good and bad) reviews. Never buying again...
Reply from MayrakiAug 23, 2020
Hi there, Hope you're having an awesome day so far! 💕 I'm super sorry you're experience has been less than perfect! It's certainly not what we want and we'll sort this out for you. Our Silky Smooth Proactive Hair Repairing Treatment is good for frizzy and damaged hair as it is silicone and sulfate-free, contains Collagen Amino Acids, Camellia Reticulata Seed. This treatment is good for frizzy and damaged hair as it is silicone and sulfate-free, contains Collagen Amino Acids, Camellia Reticulata Seed Oil, Ginkgo Biloba leaf extract, Aloe Barbadensis Extract, Macadamia Ternifolia Extract, Rosa Rugosa Flower Extract, Hydrolyzed Wheat Protein and Moisturizer, which deeply penetrates hair and scalp to absorb all the nutrition. Helps in reconstructing and restoring hair cuticles, leaving it smooth, silky, strong, and healthy. But it will not flatten curls and waves, it just adds more moisture and shine to your hair. Please make sure that you're following the correct steps on how to use the product for a better result. There are two way of using it. 1. For more damaged hair, Mayraki Professionals would suggest using before shampooing as a pre-shampoo treatment. It will protect and repair fragile ends from shampoo by treating them with a deep hydration treatment from roots to strands. Keep hair smooth and detangled to prevent additional damage to the ends. Apply Mayraki Proactive treatment in generous amount before hair washing on Dry Hair, leaving on for 15 - 30 mins as per desire. Shampoo and Condition as usual. 2. Using as after-shampoo treatment. Shampoo wash as usual, towel dry, spread a generous amount of Mayraki Proactive Treatment all over the hair, and leave on for 20 - 30 mins as per desire. Rinse and style as usual. Hope this helps, xx
Ottie
The product didn’t work in a way promoted. False claim.
Reply from MayrakiAug 23, 2020
Hey Ottie, Hope you're having an awesome day so far! 💕 I'm super sorry you're experience has been less than perfect! It's certainly not what we want and we'll sort this out for you. May i know which of our product did you use? Please get back to us so we can sort this out for you ASAP. You may send us an e-mail through [email protected]. Hope to hear from you soon. xx Trustpilot Business https://businessapp.b2b.trustpilot.com
Carmen M.
I went on line to purchase this product after reading further reviews immediately request a refund via email and phone. I was asked why and explained. I was told I would receive a refund I was never sent the product nor an email confirming a tracking number. It was debited from credit card. Then via email was told it takes 5 days to receive a refund it has now been three weeks and still no refund I forward their email of confirmation to my credit card company to handle the matter as they will not respond to me or refund the money!!! The better business bureau needs to look into this company!!!! Buyer beware!!!
F A.
DO NOT TRUST!! Ordered product in March still hasn’t arrived! Customer service are hopeless!! Beware!
Reply from MayrakiAug 14, 2020
Hi there, Hope you're having an awesome day so far! 💕 I'm super sorry you're experiencing has been less than perfect! It's certainly not what we want and we'll sort this out for you. Can I have the order number for us to check? The recent circumstances surrounding COVID-19 have presented some logistic challenges that our team has never faced before, and we’ve been working hard to address them as fast as possible. This is not meant as an excuse, but I wanted to provide some context for my apology. Thankfully we’re now back on track You may also send us an e-mail through [email protected]. Hope to hear from you soon! xx
Alessandra L.
They charged my credit card $57.00 dollars over 2 months ago and when I contacted them product is not even shipped yet. IT IS A SCAM I will contact facebook and my credit card company to let them know this is a total Scam. I want my money back right now!
Reply from MayrakiAug 14, 2020
Hi there, Hope you're having an awesome day so far! 💕 I'm super sorry you're experiencing has been less than perfect! It's certainly not what we want and we'll sort this out for you. Can I have the order number for us to check? The recent circumstances surrounding COVID-19 have presented some logistic challenges that our team has never faced before, and we’ve been working hard to address them as fast as possible. This is not meant as an excuse, but I wanted to provide some context for my apology. Thankfully we’re now back on track You may also send us an e-mail through [email protected]. Hope to hear from you soon! xx
Hamcg
Ordered product beginning April and as of 7th May, still waiting! It appears to be shipped from the Netherlands, however i could have driven there and back many times during this time, and actually received my product! Communication consisted of one line responses and tracking info rarely updated! Would have given 0 stars but feeling generous.
CJ
I have just placed by 7th order with Mayraki. I have long, bleached, fine hair and their shampoo and repair treatment have been a godsend in helping control the damage and frizz caused by chemicals. Having tried many different shampoos/conditions over the years, including expensive salon brands, I can say that this is definitely good stuff. I have contacted customer services before and received a prompt, curious response to resolve any queries about orders. Overall, I'm happy with the products and service so far.
Reply from MayrakiAug 25, 2020
Thank you so much for your kind words, Christina. We really appreciate you taking the time out to share your experience with us! We count ourselves lucky for customers like you. We look forward to provide our best products and service to you again in the fututure. Stay safe and healthy. Mayraki Team
