Poor
Based on 93 reviews
Hair Stop and Shop2.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hair Stop and Shop brings to the customers the best styles in human hair and synthetic hair wigs, weaves, and braids at the most affordable price. We value our customers and will provide them with prompt and efficient services. Your feedback and suggestions are welcome and as this company grows, so will your choices of items offered and the satisfaction you rightly deserve.
Hair Stop and Shop (hairstopandshop.com) has 93 customer reviews on Folks Told, with an average rating of 2.6 out of 5.
93 approved reviews, newest moderated first
Lee B.
I took a chance on this online store and am so glad that I did. They had my favorite hair in stock and it was half the price of other retailers. Also, I loved the free shipping for orders over $70. I placed my order on a Friday and received my items by Thursday; not bad for free shipping. I will DEFINITELY be using HSS for all my hair needs.
crystal K.
This store was recommended to me by my sister, because this is the site she buys wigs from. But I am very disappointed in their three pack bundles. My granddaughter wanted hair 26 28 and 30 length but when we got the hair, the bundles were so thin you could read through them, literally and the bottom of the hair was virtually non existent and very thin!!! Against my better judgment, She persuaded me to order another brand bundles to see if they would be thicker. Well, they’re not! I have spent over $350 for six bundles of hair that will not do a full sew-in. I am highly disappointed in this company and their false advertising. The pictures of the bundle on their website show that they are in fact very, very thick but that is not the case when you receive them! I also emailed them for a return label because a wig I ordered was not suitable for me and I have yet to receive it!!! I am beyond disappointed!
Reply from Hair Stop and ShopNov 14, 2024
Hi Crystal, Thank you for sharing your feedback, and I’m very sorry to hear about your disappointing experience. We understand how frustrating it can be when a product doesn't meet expectations, and we genuinely apologize for any inconvenience caused. First, I want to clarify that we are a retailer of hair products, and not the manufacturer of the specific brand you purchased. The thickness and texture of bundles can vary depending on the brand, and while we do our best to represent the products accurately, we understand that results may sometimes differ from what is shown. Regarding the number of bundles, we typically recommend using a certain amount for a full sew-in based on the desired look, but this can depend on how much hair is needed for the style. Could you kindly let us know how many bundles you ordered, or how many bundles you typically use for a full head of hair? This will help us better understand your needs and assist you further. As for your return request, I’ve checked our records, and it appears we haven’t received a request for a return label/slip. I’m sorry for any confusion, and I’d be happy to assist you with that. If you’d like to return the wig, please provide the details, and I’ll make sure to send you the return instructions and label promptly. We truly appreciate your feedback, and we’re committed to resolving this to your satisfaction. Please don’t hesitate to reach out if you have any further questions or need additional assistance. Best regards, Hair Stop and Shop
Taj D.
Everytime I order they end up giving me a Refund right before shipping Half my order because they are out of stock for the other products, the next time I will order from a online beauty supply like Ebonyline that keeps accurate records of their inventory and you can Not order products they don't have. This company wastes my time, I have to order from another reliable company for the rest of the products.
Customer
Total scam. Went to pay for parking at Brancaster beach and was illegally redirected to another site and when I checked bank I had been charged £1.75. May not be a lot but if this happens a lot many wouldn’t notice. They have said they will Refund we will see! Saying I signed up for membership when I did no such thing!
Adscutss
Absolutely terrible hair! If you want hair extensions that mimic damaged hair then you would like them. Honestly I was so disappointed I ordered about 200$ worth of hair after seeing some videos but when I received the hair extensions they looked so terrible! My own hair was better than the rat tail of hair they provided m, honestly I was shocked how bad it was! I had to throw them away as the company will not provide a refund being based in India! BEWARE EVERYONE!!
LaTonya M.
I’ve never had a bad experience with this company and was warned today not to use them due to customers not getting their orders. I have been shopping with hair stop and shop since 2018 and have never had my information stolen or compromised. I also always get my orders and have never had a cancelled order due to out of stock items, although that’s not abnormal. I’ve had that happen with other big name companies. anyway, I placed an order before I was “warned” so hopefully all goes well. Like they say, ignorance is bliss at times. The only feedback would be to update those customer service email on all platforms. I’ve literally seen 3 different emails so far with my research.
Tammy B.
Worst place to get your hair done very rude won't fix their mistakes had my daughter crying because they messed her hair up used a flat iron to curl and hair hair wasn't even curled I will never be back a waste of a 140 dollars
Susanna
After the first purchases went well, the last one had been in stall for two weeks and then the company gave me a refund. I guess they change the spot for delivery and it causes them troubles. It’s a huge pity because, so far, it has been one of my favourite company to buy weaves and hair extensions
