Bad
Based on 277 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hamilton Beach® products are thoughtfully designed to make your life easier— from preparing delicious meals effortlessly to making your clothes look their best.
Hamilton Beach (hamiltonbeach.com) has 277 customer reviews on Folks Told, with an average rating of 1.5 out of 5.
277 approved reviews, newest moderated first
Taws P.
These people gave me the most awful customer service I've ever experienced in life. 1. The representatives are clueless. 2. The wait time to speak to a clueless representative is over an hour. 3. They lied about my shipment just to sell something. 4. The managers are extremely lazy. 5. They have no idea what customer service means. 6. Dont give these crooks your money!!
Robert R.
My gosh! Bought their expensive can opener and a couple years down the line it quits working. Try to send them an e-mail asking why? You can't get there from here without signing up for racutan, whatever that is, and there is no way to get into the website without doing that. No phone number given. Think I am ever again buying H-B? Think again. They are "done" as far as I ( and the folks I relate this experience to) are concerned. NO MORE H-B. I consider my purchase was a cheap rip-off.
Jo Berardi E.
This is by far the worst company I have dealt with for customer "service." When I called to complain about a blender that does not blend due to poor design of pitcher/blade. The person I spoke to could not have cared less. I was not looking for a replacement just to alert the company of a design flaw (in my opinion). I am 70 years old so I have had a few blenders in my life from which to compare. They just lost a customer. I'll not buy any of their appliances in the future. When I stated that fact to the rep. She said OK.
L E.
This is simply the WORST company and support department I've dealt with since ever. They FORCE you to do pay a very convenient shipping charge. No pick-up options or similar. It is a very subtle way to "deny" your warranty claim. The company behind it and the support department don't care about fairness with consumers, they just want to get their money. In the event, something goes wrong and a warranty claim is required, be ready to "pay" to get it replaced. The company expects consumers to "pay" almost a very convenient 50% price of what the unit cost was to get it replaced. DO YOURSELF A FAVOR, just throw it away or go straight to your Government Consumer Protection department or Attorney's General Office and call AMAZON and leave a seller's feedback. With that said, I simply cannot support this company and those very inconvenient warranty practices. I really do not recommend buying from them. If you still like the brand and product, suggest to buy it from a major department store (Walmart, Target, or similar) that you can simply return it if anything goes wrong with it, or get another brand that supports practices that are more consumer-friendly.
les H.
Bought a coffee percolator July 9th 2019 and when i plug it in it trips breaker instantly. Only used about 3 dozen times. No more Hamilton beach for me.
Karen
I purchased the Hamilton Beach 2-way flexbrew coffee maker. I would suggest cusomers do your research before buying this coffee maker. The single brew constantly has coffee grinds in the coffee, 2 times out of 4 coffee grinds are in my coffee. even after going through the troubleshooting steps to correct the issue. I would suggest customers do some additional research on coffee makers before buying this one.
jasmany C.
Called them to try and get a part for my water dispenser. Was told the hold time would be 13 minutes. An hour later someone finally gets on the phone and tells me they wel take my info and the water dispenser department will call me back 👌👍. Of course they never called back.
Bradley S.
I hate giving them even one star. Everything about their warranty and customer service is awful and actually quite disgusting on an economic scale and consumer scale. I have never been so disappointed in a company in my 52 years of living. They have wasted so much of my time just trying to return an item. I have officially said screw it. It is no longer worth my time after phone calls, taking pictures, writing emails and not getting responses...so I'm writing follow up emails... makes one wonder if they are going under. If so, good. You reep what you sew. just do not buy anything from Hamilton beach or from a company selling their product. Consider that your consumer to consumer warning. Thanks for reading.
