Reply from Happening Travel ClubJun 3, 2025
Hi Mr. Pazos,
Thank you for your feedback. We're genuinely sorry your experience didn’t meet your expectations, but we do want to provide some important context.
First, we are not a traditional travel agency — we're a nonprofit travel club. That means our goal isn't profit, but delivering an educational experience and incredible value to our members. This trip included full sightseeing, a cruise, all ground transfers, and more for an average per diem of just $92 including all taxes and fees — something no traditional agency could offer.
Regarding the issue with your missed train: the delay was due to MSC’s cruise arriving late and disembarking at a completely different pier — on a weekend, when our offices were officially closed. Even so, our team stepped in, communicated with you in real time, and helped you navigate the situation. If we hadn’t, you would have missed all your onward transfers and potentially the rest of your Spain stay. Thanks to our intervention, you were able to rejoin the group in Barcelona and continue enjoying the trip.
We communicated extensively with you and all our guests throughout the journey. While we're sorry the experience didn’t align with your personal expectations, we want to be clear: we worked very hard to support you during a situation that was completely outside our control.
We’ll continue learning and improving, but we stand by the care and service our nonprofit team provided.
Best regards,
Happening Travel Club Team
