Poor
Based on 215 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Happygira is listed under Auto Parts & Wheels.
Happygira (happygira.com) has 215 customer reviews on Folks Told, with an average rating of 2.7 out of 5.
215 approved reviews, newest moderated first
Heather R.
The bassinet is 5/5- it is beautiful and feels safe and secure. Would absolutely purchase again. We had problems with the changing table clips as they were engineered incorrectly, however customer service has been responsive and is sending us new clips. Hoping these will secure the changing table so that we can use it.
Lowell D.
They lied and misled us about delivery time. Product comes from Singapore. Takes a month to arrive instead of the 7-10 days they told me at checkout. Their customer service is trying to make it out like this is an "unexpected" delay. They know where they have to ship from and are lying when they tell you how long it will take. Do not buy if you can't wait a month
Jason
Regarding our purchase of the natural timber playpen Pros: The wood and gate on the playpen were good quality, it aesthetically looks a lot nicer than other mesh playpens, and the support team was overall helpful and quick to respond when reaching out about an issue with the product. Cons: It took a very long time for it to ship (that is noted when purchasing however) and the top joints of the playpen are not great quality and therefore the playpen hasn't been as easy to adjust or breakdown as is shown on the website. The website has a video that advertises a different type of top joint which locks/unlocks with the click of a button (easy to do with one hand). The actual joints require you to push down and use a coin to shift from a lock/unlock position. It is made from plastic and using the coin causes wear which makes it harder to turn over time. We've only had the product for less than two months and have had two joints break (the locking mechanism completely snapped apart on the inside) and have had several others to lock/unlock and we're now nervous to adjust any others given multiple have broken and we can't buy replacement parts. The support team did ship us two new top joints after the first two broke but I don't imagine they'll just continue to send us more if they break. Overall: Would recommend the product if you don't plan on adjusting it much but if you're buying it for that purpose I wouldn't recommend it.
guern
TLDR: Lower quality, useless instruction manual, OVERPRICED, slow delivery. There’s a similar version on Amazon for a third of the price. Go buy that. Purchased the XL adult access play pen with mat. Red flags started popping up soon after ordering when informed it could take up to 6 weeks to arrive. Had to reach out to get shipping information a week after it cleared customs when originally told it would happen “as soon” as it did. Once it did arrive, there was a label in tiny print stating unless you video opening the package to prove there were no damaged or missing pieces they would not supply replacements. For the price I expected at least partially assembled. The manual is a joke. QR code to useless instructions and the paper “manual” itself was info about pregnancy and the first year of the baby, which felt really weird. The instruction and the parts were labeled differently, instruction were unclear, confusing and inaccurate. Ended up not using it and put it together with trial and error. Lastly the quality. Sigh. I was so disappointed. The mat is so thin, I’ve had yoga mats with more cushion. There’s no padding around the metal frame, except on top. Parent access door requires you to undo a baby lock close to the floor. For the price I really expected high quality and intuitive design. I would return it if I thought it was somehow possible. The only reason I don’t call it a complete scam is because it did arrive eventually and was technically the item they were supposed to send.
Reply from HappygiraNov 23, 2024
Dear Customer, I hope this message finds you well. I want to sincerely thank you for taking the time to share your detailed feedback regarding your recent purchase of our XL Adult Access Play Pen. I genuinely appreciate your insights, and I'm sorry to hear about your frustrating experience. Firstly, I want to address the concerns around the shipping timeline. As a growing startup, we've been working hard to improve our logistics and, although our current processes clearly fell short, we're committed to faster delivery methods, including working on solutions that will be implemented by December 2024. I’m also truly sorry for the confusion caused by our instruction manual. Your comments have highlighted several areas where we need to improve, including the clarity and relevance of our assembly guide. We've already begun revisiting our instructional materials and I've included a link below for an updated user manual, which might be of help: https://happygira.com/pages/user-manual-for-adult-accessible-baby-playpen. Regarding the product quality, I am disappointed to learn that the playpen and mat did not meet your expectations. We are closely examining our materials and designs, aiming for improvements that reflect the value you anticipate and deserve. Your note about the peculiar conditions on checking for complete and undamaged pieces has also been taken seriously, as customer trust and satisfaction are paramount to us. We are reviewing this policy to better align with your needs and expectations. I’d love to continue this discussion and collectively work on a potential solution. Please let us know at [email protected] with your order number at your earliest convenience. Your experience is invaluable in helping us make meaningful changes, and I am committed to resolving these issues with you. Thank you once again for your candid feedback and patience. Warm regards, Customer Support @ HappyGira
Sarah Y.
DO NOT TRUST THIS SCAM COMPANY! We paid over $400 for a stroller and car seat weeks ago that have yet to arrive. They have zero contact information to call & I have a feeling most of these reviews are fake that are giving 5 stars. Shipping is from overseas and a scam. I will be reporting them to the BBB for fraud.
Reply from HappygiraNov 19, 2024
We understand your concerns about the seemingly limited ways to contact us. As a startup, we are constantly working on improving our communication channels and appreciate your understanding as we navigate these challenges. Our goal is to build and maintain transparent and trustworthy relationships with all our customers. My colleague has told me that you are already in contact with our customer service team. Regarding the delays in shipping, all shipping details are clearly stated on our website and specifically in the shipping policy section. While this isn't an excuse for not meeting your expectations, it's often the reason for the extended timelines, especially for large items. We realize this situation is far from ideal and are working diligently to find better solutions to prevent such issues in the future. We are expanding our 2-day shipping beyond California in December. While I don't yet have a direct solution at hand, I would love the opportunity to discuss this further and explore ways we can resolve this to your satisfaction. Please feel free to contact us so we can work together on a path forward.
Pamela C.
the wooden playpen i ordered came in two separate large boxes. unfortunately, in one box, 3 wooden panels arrived damaged and broken. I emailed happy gira who promptly responded. they sent replacements free of charge. it was a nice surprise to find colorful plastic balls to fill up a small basket in the boxes. I took off one star because it took several weeks for the order to arrive as well as the replacements.
Xena W.
I bought the grey Happy Gira 2-In-1 High & Glider Chair as a baby shower present for my niece. Her father, sent video of it. It looks nice after it was assembled. I bought it after searching for a quality and safe glider high chair for my new godson when he is born in January. It looks comfortable yet sturdy and safe. The customer service is excellent. Matt from customer service kept me informed about order, shipment and delivery. Good customer care and communication.
Jennifer D.
Great Customer Service
