Great
Based on 1,727 reviews
Happy Head4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Grow Your Hair Back NowClick above to get 60% off your first Rx order with code: HAPPYHEADTP60Hair loss is a huge problem, is psychologically damaging, and can cause intense emotional suffering. Products in the market today are one-size-fits-all, inconvenient to buy, and can come with severe side effects. Consumers are looking for a customized solution with easy and discreet delivery.At Happy Head, we make it easy to gain confidence by taking control of hair loss with our proprietary topical hair growth medicine, hair products, ongoing support from a dermatologist, and more.Happy Head is a new leader in telemedicine hair loss solutions, specializing in customized formulas to prevent and reverse hair loss for both women and men. Our core product is a prescription-grade, personalized topical solution that can easily be applied to the scalp and is shipped discreetly to your door. We offer a free doctor’s consultation with every new subscription order.
Happy Head (happyhead.com) has 1,727 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
Showing 249 reviews with 1 star · Clear filters
Keith
Bad service when trying to cancel.
Reply from Happy HeadJun 1, 2022
Hi, Keith! Like it says in the FAQ on our website, to cancel your subscription, please contact customer service at [email protected] or call/text (844) 962-4247 between 9am – 5pm PST. Thank you!
Marie S.
I’m no longer using happy heads due to over growth of facial hair
Reply from Happy HeadJun 1, 2022
Hi, Marie! We recommend 6% minoxidil to women instead of 8% because 8% increases the risk of facial hair growth (peach fuzz). That being said, we can lower your minoxidil concentration to 2.5% instead. Reach out to [email protected] or give us a call at (844) 962-4247 if you're interested in adjusting your formula.
Aw
No one followed up with me to check after six months to follow my progress or anything, the deliveries kept not being delivered, it was a horrible first six months. EDIT: Happy Head replied below and lied, so allow me to give more detail: on maybe six out of my seven deliveries, the deliveries - despite me living in a normal apartment building with regular mail - could never deliver to my building. They would leave me a note and I would have to go to USPS to pick up my prescription every single time, and there were times where I couldn't make it to USPS and then they sent the medication back to sender. Because they couldn't deliver it. Not a single person from Happy Head, once, ever has contacted me until I GOT AN E-MAIL FROM THEM ASKING ME TO REVIEW. Not to see or follow the progress of the product, not to sort out the delivery situation, not to try to make it right monetarily or just as a business, nothing.
Reply from Happy HeadJun 2, 2022
Hi, Alex! We apologize for our lack of correspondence. Check-ins are done annually to see how you're doing and if we need to make any changes to your formula. You're always welcome to contact us, though, whenever you have any questions or concerns. Our email is [email protected] and you can text/call us at 844-962-HAIR. According to our shipping logs, it looks like all of your orders have been delivered. If you're still missing any packages, please contact us so we can get that sorted out for you right away.
Daniel H.
The product is taking forever to receive. I still haven't received it, and its been months.
Reply from Happy HeadJun 1, 2022
Hi there -- Apologies for the delay. That's definitely not how we strive to operate as a company. I've alerted customer service of your situation, so please look out for an email or call from our team. We'll make sure to ship your product out ASAP. Thank you so much for your patience.
James
Unprofessional, deceptive billing
Reply from Happy HeadJun 2, 2022
By default, we bill every 25 days (can be changed to every 30, or whatever you prefer), to ensure the payment goes through and provide ample time for your bottle to be compounded and shipped. Regardless, we do have the option to pause the account and place orders manually when you email and/or call them in. You can change the frequency to any time period that works best for you. You can also change the next order date on the website if you need to move up or delay your next shipment. The system will automatically create a subscription when an order is placed on the website, But you'd just need to contact us to switch your account over. Francesca from customer support is looking into your account and will reach out to you shortly.
Kim N.
I stated in the beginning that i need something that won't irritate my scalp. This product irritates my scalp. It is expensive. I have one and a half bottles here that I can't use. It's a waste. I wish I would have known during the consultation that it could irritate my scalp
Reply from Happy HeadJun 2, 2022
Hi, Kim -- Thanks for reaching out. Every person is different and will react differently to each medicine. Since your formula caused you irritation, we suggest talking to your doctor in order to titrate up or down on certain ingredients, and/or swap them out. Be on the look out for an email / call from us! Someone from our customer service team will be reaching out to you to help fix the situation.
Jason L.
Not sure what you’re asking me to rate. The fact that my medicine refill never came, I had to ask where it was, my card was charged for double the agreed price, the medicine still isn’t here, or that you somehow think my issue is resolved? Horrible service. Haven’t used the stuff enough to know if it’s working, and now a lapse in use because YOU STILL HAVEN’T sent the refill, doesn’t help understand the efficacy.
Reply from Happy HeadJun 2, 2022
Thanks for bringing this issue to our attention. That's certainly not how we intend to operate. Francesca from support is looking into your account and will be reaching out via email / call shortly.
k K.
Doesn't let me cancel the subscription
Reply from Happy HeadJun 1, 2022
Hi there -- Like it says on our website, to cancel your subscription, please contact customer service at [email protected], or call or text (844) 962-4247 between 9am – 5pm PST.
