Happy HeadReviews of happyhead.com

Reply from Happy HeadMay 29, 2022

Hi there - thanks for your review, we're so sorry about the charge issue. There must've been an issue with the information stored in our database around your account. I'll have support look into this and make sure it's fixed. Look out for an email from our support team soon. As always, reach out to [email protected] or call 844-962-4247 with any questions.

Reply from Happy HeadMay 29, 2022

Hi there - thanks for your review, we are sincerely sorry for the service you experienced thus far. Our pharmacy was a bit backed up last month, which we sincerely apologize for. We've significantly ramped up our customer service team since then and will ensure products go out on time, with timely responses. I'll have customer support look into your order and reach back out to see how they can help. Thanks again for putting your trust in Happy Head. Happy growing!

Reply from Happy HeadMay 29, 2022

Hi there - you can also upload your drivers license (feel free to block out important information -- we are just legally required to verify your identification to prescribe you medicine online) by emailing [email protected] or texting 844-962-4247! Our order was not sent yet as we need to verify your identification. Look out for an email from our support team soon!

Reply from Happy HeadMay 27, 2022

Hi Ester, Thank you for reaching out! According to our records, you don't have any active subscriptions under this email. The most recent one was already cancelled on 5/17 as requested. Our customer service team will reach out with more details! Feel free to call us any time at (844) 962-4247. Our office hours are Mon-Fr 9am-5pm PST. Send us any question/concerns via email at [email protected] or text us at 213-464-0214!

Reply from Happy HeadMay 26, 2022

Hi there - thanks for your review, and happy to hear the product works. Regarding customer service and processing times, we do default to 25 days to ensure an additional cushion of 5 days for the pharmacy to compound and carrier to ship your product on time. We do note this in the checkout form, and also note you can change the billing frequency in your account page or by contacting [email protected] or calling 844-962-4247. Let us know if you'd like us to adjust your account or cancel. Update 5/25/22 - Hi, I've reached out to get more details about your account and billing cycle. Please share your email and order ID. We can adjust to every 25 or 30 days depending on your preference and usage. Please let us know. Thank you! Update 6/6/22 - Hi, we've reached out to get more details about your account and billing cycle on 5/25. We haven't received a response from you yet, but our support team would like to dig into this more. We agree that having a product that works is the baseline! We were happy it was working for you, and do believe it is better than other alternatives in the market as we (i) customized each bottle for you, (ii) include more, stronger prescription-grade medicine beyond just finasteride and minoxidil, and (iii) provide ongoing support from a hair-specializing dermatologist. Every customer is extremely important to us - we certainly do not consider each patient a number. Our mission is to provide everyone with easy-to-access, prescription-grade hair growth medicine that works for their hair growth goals. Please send your account information and email to [email protected]. We can adjust your billing/shipment frequency (you can also self-change your next shipment date in your account page). We generally default to 25 days to allow ample cushion in case of any compounding pharmacy or carrier shipment delays. Consistency is key with hair growth medicine, so having enough at all times is important to us. That said, we can always change it to 30 days, or even longer if you prefer. Let us know! Update 6/6/22 - I understand your concerns, and as mentioned, we are happy to adjust / cancel / or modify your account as needed. We've reached out to you for more information but have been unsuccessful. Please email [email protected] and [email protected] and we'll happily fix any issues you are concerned about! Your 25 day subscription can be changed to any frequency you'd like in your account page - please reach out to us and we can walk you through how. Our customer service needs your order ID and email.

Reply from Happy HeadMay 25, 2022

Hi there! According to our records you were only charged two times in total- please let me know if that isn't what you're seeing on your bank statement. The first order did arrive after a month- looks like the first shipment had the unit # cut off due to the address' length, the second shipment was lost by FedEx, and the third one finally delivered successfully. We pushed back the second order accordingly, and it was delivered normally shortly after. The 'lost' order from before was also delivered around this time (FedEx had had it in their possession for nearly a month). After that you had requested we switch formulas, so we sent you an updated one free of charge to test out. I believe that explains why you came home to 3 bottles- one was a normal order, one was the lost order finally being delivered, and one was the new formula to test out; so you'd only been charged for one of them. The only request to cancel is during that first order, when you had requested to cancel it due to the delays. At that point the final shipment was already en route which is why we couldn't cancel it and could only accept a return- we asked if you'd like to cancel the subscription instead and had no response. Please let us know if you have any questions/concerns or if you're seeing more than the two charges on your card! Per your request the subscription has been cancelled now.

Reply from Happy HeadMay 25, 2022

Hi there - thanks for trusting Happy Head. Like all other hair medicine, it does require consistent use (2x per day, morning and night) and may take as early as 3 months and up to 6 months for full results. Consistency is key! Please remember to take progress photos - if you'd like, you can share some progress photos for the doctor to see (same angle, every month) and he'll take a look and provide suggestions. Please send to [email protected] or text to 844-962-HAIR.

Reply from Happy HeadMay 25, 2022

Hi there - apologies for your experience, I'll have support look into this ASAP. If it was charged our support team will refund you immediately. Be on the lookout for an email or call!