Excellent
Based on 59 reviews
Happy Llama Tech4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Happy Llama Tech is a pet technology company focused on research and development, dedicated to making pet care smarter and easier. We turn real challenges faced by pets and their parents into thoughtful, practical solutions through research, engineering, and product design.Our flagship innovation, the SoCool Refrigerated Smart Feeder, was created to remove barriers to feeding pets fresh, healthy food. It reflects our approach: combining thoughtful engineering with an understanding of pets’ needs to make better nutrition easier for their parents to provide.With innovation, transparency, and exceptional customer service at our core, we continue exploring new ways to support happier, healthier lives for pets and the people who love them.
Happy Llama Tech (happyllamatech.com) has 59 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
59 approved reviews, newest moderated first
Maria R.
Great product! We love using it in the mornings so that we can sleep in. My only problem with it is I wish the opening was a little wider in order to avoid whisker fatigue. My cats don't seem to mind it at the moment.
Reply from Happy Llama TechJan 24, 2026
Hi Maria, thank you so much for this review. We are always looking for better more innovative designs and we appreciate this feedback.
Brittany
Works as advertised and my cat is all the better for it My cat becomes ill if she doesn't eat her wet food on a fixed schedule, but if I am traveling or need to shift my schedule this can cause issues. Other auto feeder wet food products don't keep the food at an actual fridge temperature whereas this product does. My cat and I are very happy.
Reply from Happy Llama TechJan 24, 2026
Great point Brittany! We're happy that you and your cat are happy with SoCool and you recognize the peace of mind SoCool brings with real food safe temperature storage. We think it's the best!
Janet M.
Our cat is 18 with ckd. She really only eats wet food that we make into a milkshake with water and the food processor. Before I purchased this she would wake me up twice a night for her wet food, and I'd have to put it away in the fridge both times. This has been a lifesaver! As soon as I set it up she ran right over and polished off the opened batch. Not once had she cried for food since we got this. She eats when she wants and comes back to bed. She has the opportunity to eat while we are gone for 10 hours a day at work. I think there are about 20 times you can make it rotate in a day. So I have it go off every hour and every other hour for the four hours im awake at home. It stays cold. Im not worried about giving her compromised food anymore or starving her anymore. She really likes the dish too. I keep one for her dry food and she's eaten it a little more since I've done that. Save yourself the trouble and get the extra stainless steel dishes.
Reply from Happy Llama TechJan 24, 2026
Hi Janet, thank you for sharing your story. Hearing your journey means a lot to us and is exactly why SoCool exists. Chronic kidney disease is incredibly close to our hearts, and it was this exact situation that made us realize: if a solution like this didn’t exist, we had to build it ourselves. So we did.
Yona R.
The feeder is basically useless as it doesn't heat my cat food and the food basically spoils after a day. It's not that good for my cat and he doesn't like cold food. And it's ridiculously expensive.
Reply from Happy Llama TechJan 4, 2026
Hi Yona, I was surprised to read your review because we have no record of you as a customer, or your purchase and we don't sell to your location outside of the US. We do not believe that this is a real review of SoCool. I wanted to clarify one point. We’ve never advertised or described SoCool as warming food. It’s designed to store meals at refrigerator temperatures, just like a standard home fridge. In practice, food can be stored in SoCool for the same amount of time you’d feel comfortable storing it in your own refrigerator.
Bram
Flawless performance so far - the SoCool is very intuitive and simple to use, and the one question I had about programming for different time zones was quickly answered by their customer service. A cat sitter was able to come once a day and set up 4x daily wet meals for our kidney cat while we were abroad. The app notifications for each successful feed (which you can toggle off) were actually very reassuring. I'm glad I made the investment to make sure my baby stays hydrated!
Reply from Happy Llama TechDec 26, 2025
Hi Bram, Thank you so much for sharing this. Hearing that SoCool helped you keep your sweet cat fed, hydrated, and on a reliable routine while you were away means so much to us. We’re especially glad the feed notifications brought you peace of mind and that support was there when you needed it. Thanks for trusting us with your cat’s care.
Gabi
Estuvo bien
Reply from Happy Llama TechNov 21, 2025
Hi Gabi, thank you for sharing that everything’s going well with SoCool … that means a lot to us. I did notice the three-star rating and wanted to check in. If there’s anything that felt off or anything we could have done better, I’d really appreciate hearing it. Your feedback helps us improve and earn those extra stars from you.
Drew F.
This is a premium product that is well worth the price. As someone who has used meal delivery services in the past, I am familiar with what can happen when food temps do not stay low enough. I am happy to report that the happy llama tech feeder keeps the wet food portions safe and cold. It is fantastic that you can feed 6 meals. My cat gets a small meal every four hours and no longer wakes me at night / early morning demanding feedings. The app is easy to use, the tray inserts are easy to clean, and the company is very responsive. I put this one right up there with the litter robot as one of the best purchases I've made for my cat.
Reply from Happy Llama TechNov 6, 2025
Wow, what an amazing compliment. Thank you Drew !!!!
Yvonne S.
Very happy with this feeder, works well & keeps food at proper temperature,
Reply from Happy Llama TechNov 3, 2025
Thanks Yvonne! I couldn't have said it better myself. We are thrilled to hear you are happy with SoCool and really understand why temperatures make the difference.
