Great
Based on 75 reviews
Harppababy4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We at Harppa believe the most meaningful parts of parenting aren’t always the biggest milestones they’re the little moments in between. The quiet victories. The messy beginnings. The shared smiles that make it all worthwhile. That’s why we create baby gear made to grow with families and support them through real life not just the picture-perfect parts. With simple design, lasting quality, and care that shows up in the details, our products are here to make everyday parenting feel a little lighter, a little kinder, and a lot more connected. But Harppa is more than what we make its the community we build along the way. From first-time parents to growing households, we show up to support, listen, and grow together. Every product is a promise: to last through more than one child, to adapt as needs change, and to help families spend less time worrying and more time enjoying the moments that matter. Because when we invest in the little things kind words, good design, shared support we create something lasting. We create a world where families feel seen, supported, and never alone.
Harppababy (harppababy.com) has 75 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
75 approved reviews, newest moderated first
sg
easy to assemble, looks great, so far so good !
Reply from HarppababyOct 15, 2025
Thank you so much for sharing your feedback. We’re happy to hear that it was easy to put together and that you’re pleased with how it looks. Glad everything’s going well so far!
Cara M.
Beware of terrible return policy! They make the buyer cover return shipping, which was fine with me, but if you keep scrolling to the bottom of the returns page, you'll see they also charge a "25% restocking fee". So many brands care so much more about their customers in today's world than Harppa does. I will not be buying from them again and most definitely will be sharing this information with every young parent I know.
Reply from HarppababyOct 15, 2025
Thank you for taking the time to share your feedback. We truly understand how frustrating unexpected return costs can feel, and we’d love to offer some clarity on this. Many baby product brands in the U.S. — including Delta Children, UPPAbaby, and others — also apply restocking fees ranging from 20% to 30% for non-defective returns. The reason behind this is that baby products require the highest standards of hygiene and safety. Once a product has been opened or shipped back, we can’t verify the storage or handling conditions during transit. To strictly follow international infant product safety guidelines, these items must go through an irreversible disposal process, even if they appear unused. For items that are unused and pass our triple inspection process (packaging integrity, safety check, and hygiene evaluation), we regularly donate them to families in need to avoid waste. This inspection and donation process also incurs significant operational costs. As a young brand, we’ve chosen to be transparent rather than quietly absorbing or hiding these costs in product pricing. Return shipping and inspection fees together typically account for around 25% of the product price. This is why our policy clearly lists the restocking fee toward the bottom of the page, so that everything is upfront for our customers. We’re truly sorry this experience felt disappointing, and we appreciate your honesty. Our goal is always to offer the best products for families while staying committed to safety, integrity, and community care. If you have any questions, we’d be more than happy to discuss further.
Josh H.
Awesome product. We would highly recommend. Our 18 month old loves her new wagon. Has a ton of room for her and storage space for everything we need to go out and have fun!
Reply from HarppababyOct 15, 2025
Thank you so much for the wonderful feedback. We’re so happy to hear your little one is loving the wagon and that it’s making your outings easier and more fun. We truly appreciate the recommendation!
Doug
Everything went smoothly with my order, and it came in a timely manner.
Reply from HarppababyOct 15, 2025
Thank you so much for your kind feedback. We’re really glad to hear that everything went smoothly and your order arrived on time. We truly appreciate your support!
Wendy D.
Easy to order. Communication was prompt including update of delivery. Delivery of product was very fast. The crib is top of the line. I have already purchased the large playpen and my grandson loves it which helped make my decision for the crib.
Reply from HarppababyOct 15, 2025
Thank you so much, Wendy. We’re thrilled to hear that both your ordering experience and the crib met your expectations. It means a lot to know that your grandson enjoys the playpen and that it helped shape your decision. We truly appreciate your trust and continued support!
Cindy W.
Best customer service that I've ever received! We had a little hiccup with our order and then with shipping, but both were handled via email in a very timely, respectable fashion. Very, very impressed and will be ordering other Harppa products in the future for our grandchildren. The wooden play yard is just what we desired & expected. Thank you Harppa!
Reply from HarppababyOct 15, 2025
Thank you so much, Cindy. Your kind words truly mean a lot to our team. We’re so glad we could resolve everything quickly and make the experience a positive one for you. It’s wonderful to hear that the wooden play yard was exactly what you were looking for. We truly appreciate your trust and look forward to supporting your family again in the future.
Dion W.
Great quality material and arrived faster than expected. Updates on tracking system are fast and accurate also
Reply from HarppababyAug 15, 2025
Thank you so much for your kind words! 🌟Enjoy your purchase! 💛
Corey O.
Product is fine. But pieces were missing and when I contacted I was told that the pieces were out of stock and it would be another 2 weeks.
Reply from HarppababyJul 3, 2025
We’re truly sorry for the wait! Due to limited production capacity, this batch was on pre-sale, and the arrival was unfortunately delayed. We apologize for keeping you waiting and will work on improving our inventory control going forward. If you have any other questions or need further assistance, please feel free to reach out to us at [email protected] — we’re happy to help!
