Average
Based on 217 reviews
Hat Heaven3.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
** WE ARE NOT AFFILIATED IN ANY WAY WITH HAT HAVEN. **Established since 1986, Hat Heaven designs premium headwear which includes sports hats and caps. We make it a priority to reflect current and future fashion trends onto our hat designs, pulling influences from streetwear, footwear, and pop culture. We offer a wide range of uniquely inspired caps, many of them original to Hat Heaven, and you can find MLB baseball hats, NFL hats and snapbacks, NBA caps & college sports fan hats among our products. Check out our online store and get yourself a fashionable sports hat today!
Hat Heaven (hatheaven.com) has 217 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
217 approved reviews, newest moderated first
Vincent G.
This place is a TOTAL SCAM...I placed a order a month ago a STILL haven't received it. They keep sending emails that the hat is out for delivery and NOTHING. The last USPS tracking had the package in the BRONX, I live in NC
NN
I’ve been a long time customer, but their service has gone downhill badly. QC is a mess. Defective products everywhere. I tried reaching out for help, but got zero response. That alone made me decide I shouldn’t support them anymore. Their service is honestly awful now. The products feel rushed and careless. Worst part is no refunds, no discounts, nothing. It feels like they’re struggling to sell, so they’re just pushing products out without caring. Laughable, really. This company is done. Seriously bad. I even have some weird emails from them. They’re honestly embarrassing. I think it’s time we stop buying from them. The stitching on the hats is terrible. Defects everywhere. Total disappointment.
Alan S.
The hat pictured on the website was not what was delivered. I was sent a very cheap hat made of “100% Paper”. No leather hat band as pictured. When wanted to return I was told I could take a 45% refund or ship it back to China for a full refund. I would lose money shipping it back. I ended up paying about 35 dollars for what wasn’t worth 1/2 of that
TL
Dont order from here, customer service will do anything to avoid refunding. Package was delivered by USPS to the wrong building even though the right address was provided. Courier screwed up and this company refuses to provide a refund. So no hat and loss of $50 for me
Donald D.
I ordered 3 Cowboy Hats. One was a discount free Straw Hat, took 3 weeks to receive them all stick together shipped in a box to small for the hats, the brims in two of them were bent, no labels are sizes inside them and they were all bigger than the size I ordered. Total Scam and Ripoff, I'd give them Zero Stars if I could.
Reply from Hat HeavenMar 24, 2026
Hi Donald, it looks like this review was intended for another business. We don't sell cowboy hats, and we've been seeing an influx of reviews lately with complaints about shipping from China (we're based in the US) and about hat types we don't even sell. I believe you're mistaking us for a company called Hat Haven. Would you mind removing this review?
Reginald “Assad” S.
I usually check reviews before I purchase I didn't this time and got beat😵💫 it would have been more ok for me to just burn a $100 dollar bill at least id know I didn't get Busch wacked by bushwhackers. Buyer beware.
Scott B.
Do not purchase a hat from this group it is garbage ships from China and then when you receive it and it's too small and bent to hell they try to convince you to keep it with a 25% discount because returning it to China is outrageous
Reply from Hat HeavenMar 24, 2026
Hey Scott, it looks like this review was intended for another business called Hat Haven. I know the names are similar, but would you mind removing this review if it was intended for them?
Trevin W.
What a complete and total rip-off! They sent me the wrong size hat - which looked nothing like the image they show, and told me I'd have to pay international shipping to return it and receive a refund. In addition, the hat is extremely poorly made and they put it in a box that was too small so it was deformed when I received it. STAY AWAY FROM THIS COMPANY AT ALL COSTS!!
