Average
Based on 217 reviews
Hat Heaven3.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
** WE ARE NOT AFFILIATED IN ANY WAY WITH HAT HAVEN. **Established since 1986, Hat Heaven designs premium headwear which includes sports hats and caps. We make it a priority to reflect current and future fashion trends onto our hat designs, pulling influences from streetwear, footwear, and pop culture. We offer a wide range of uniquely inspired caps, many of them original to Hat Heaven, and you can find MLB baseball hats, NFL hats and snapbacks, NBA caps & college sports fan hats among our products. Check out our online store and get yourself a fashionable sports hat today!
Hat Heaven (hatheaven.com) has 217 customer reviews on Folks Told, with an average rating of 3.2 out of 5.
217 approved reviews, newest moderated first
David G.
I ordered a city slicker hat. The hat was the most cheapest of material. It looked as though it was made it a Chinese sweat shop. Poorest of quality. This company is a scam. No way to follow-up. Don't use this site ever!! At your own risk. Call the BBB.
Kelly S.
Most horrible experience ever. Customer service is so smug and horrible. Product is just plain cheap and lacking. Don't even think about a refund. You have to pay shipping for the return to CHINA! OH, but they'll offer a 15% refund and 20% off your next order. Very dissatisfied. Would never recommend for any purchase. Thank God i paid with credit card and was able to dispute.
Antonio Lyon S.
This company is a total scam!!! The pictures are a completely different product that you recieve. Total fraud. Company should be shut down ASAP. I asked for refund and they played a run around game for over 2 months - telling me to ship the item to CHINA from the states which would be 3 times more than the price of the item.
Lorianne
This company is the worst, I ordered the correct size hat they sent me a hor with a draw string to make it fit. This shows me I'm a stetson gal forever, want quality pay for it.
Dena F.
The hats arrived a month late and I had already gone on trip I needed them for. Only 3 of 4 hats arrived and I have yet or receive a refund. Hats are huge and were not packed well so arrive crushed. I DO NOT RECOMMEND this company. I was asked to update. Still no refund and still low quality products
Terry C.
Why would anybody buy a hat from hat Haven if they make you pay out of your pocket for returns ridiculous
D. B.
The hat looks nothing like the one I ordered. And they do their best to not send a refund. Do not take any discounts, get all your money back. $56 was the price of the hat. $9.99 was the price of shipping it, which came up to around $65.99. They sent me $16.80 refund and 20% discount on next hat. There won't be a next hat.
Max
Don't even order from these guys. I didn't even get remotely close to what I ordered. I thought they were an American company.
