Poor
Based on 396 reviews
Hazelton's Gift Baskets USA2.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hazelton’s Gift Baskets USA is gourmet gift basket company, offering expertly curated baskets filled with upgradable gourmet item selctions.
Hazelton's Gift Baskets USA (hazeltonsgiftbaskets.com) has 396 customer reviews on Folks Told, with an average rating of 2.2 out of 5.
396 approved reviews, newest moderated first
Mary P.
Crap. Waste of money.
Reply from Hazelton's Gift Baskets USAMay 6, 2026
Thank you for your feedback. We are very sorry to hear that you were disappointed with your recent purchase and that it did not meet your expectations. We strive to provide high-quality gifts for all our customers, and we have taken note of your comments as we work to improve our products and service. Please reach out to us with your order number if there is anything we can do to assist you further.
Robin P.
I’m extremely disappointed with the "Gourmet Gift Barrel" purchase and would strongly caution others before ordering anything from this company. The product was advertised as a “luxury” assortment with premium snacks and a wooden barrel presentation. What was received was the complete opposite. The items inside were low-quality, comparable to what you’d find at a gas station—definitely not what anyone would consider upscale or gift-worthy. On top of that, the basket itself wasn’t a wooden barrel as shown on the website; it arrived in a plain cardboard box, which made the whole thing feel cheap and misleading. What made this experience worse was the customer service. I reached out politely to explain the situation and asked for at least a partial refund. Instead of trying to resolve the issue, I was told I must be lying and that they reserve the right to substitute items regardless of what’s advertised. That response felt dismissive and unprofessional. Between the misleading product description, poor quality items, and unhelpful customer support, this was a frustrating experience from start to finish. I would not recommend this company if you’re looking for a genuine, high-quality gift.
Reply from Hazelton's Gift Baskets USAMay 4, 2026
Thank you for sharing your feedback. We sincerely apologize for the disappointment you experienced with the "Gourmet Gift Barrel" and for the frustration regarding the quality and presentation of the items received. We understand your disappointment that the gift arrived in a cardboard box rather than the wooden barrel shown online. While we do have a substitution policy that allows for components of equal or greater value to be used to ensure timely delivery, we regret that the final presentation and selection of snacks did not meet the upscale standard you expected. Furthermore, we are deeply sorry for the unprofessional tone you encountered when contacting our support team. This is not the level of service we strive to provide, and we have taken note of your experience to ensure our communication remains respectful and helpful when addressing customer concerns. We truly appreciate your feedback as it helps us improve our service and quality control.
Sheena S.
I am regretting purchasing from Hazelton's. Don't buy from Hazelton's as they do not deliver on time. I wish I had read the reviews prior to ordering! They falsley lead you to believe deliveries in 1 day but deliver well past that. Do yourself a favour and order from someone else.
Reply from Hazelton's Gift Baskets USAApr 30, 2026
Thank you for sharing your feedback. We sincerely apologize for the frustration and disappointment caused by the delay in your delivery. We understand how important it is for your gift to arrive on time, and we regret that we fell short of your expectations. We would like to clarify that the delivery method selected at checkout provides an estimated timeline and is not a guaranteed delivery date. While we strive to meet these estimates for every order, unexpected delays in transit can occasionally occur. Please be assured that we have taken note of your experience as we work to improve our service and communication regarding shipping timelines. We truly appreciate your feedback.
zohar B.
Comfortable order procedure, Quick delivery, satisfied reciever
Reply from Hazelton's Gift Baskets USAApr 29, 2026
Thank you so much for the 5-star review! We are glad to hear that you found the ordering process comfortable and that the delivery was quick. Most importantly, we’re thrilled that the recipient was satisfied with their gift! We appreciate your business and look forward to helping you with your next gift.
Katie
An absolute joke. I cannot believe a company would think it was acceptable to deliver what was delivered. I ordered Veuve Rose, crystal stemware, white roses and lilies, gourmet white cholate popcorn and gummy bears, and pink velvet cookies totaling over $200 dollars. What was delivered was a 8 dollar bottle of brut garbage, champagne glasses that were CLEARLY purchased at a dollar store, CRUNCH MUNCH popcorn, and sugar free cookies made for people with diabetes, and NO Flowers. I was MORTIFIED when I found out this is what was delivered to my best friend for her 40th birthday. MORTIFIED. I cannot believe a company thinks this is acceptable.
Reply from Hazelton's Gift Baskets USAApr 27, 2026
Thank you for your feedback. We’re sorry to hear that you were disappointed with your order. As outlined on our website, we do maintain a substitution policy that allows unavailable items to be replaced with similar products of equal or greater value to avoid delays in fulfillment. This may include adjustments to specific brands, packaging, floral varieties, snacks, or other components depending on availability at the time of processing. We would also like to clarify that our pricing reflects more than the individual retail cost of items alone. It includes product sourcing, professional assembly, gift presentation, packaging materials, handling, customization options, and delivery logistics. Because of this, direct comparisons to standalone retail shelf prices may not accurately reflect the full value of a completed gift service. That said, we understand that the overall experience did not meet your expectations, and we sincerely regret your disappointment. Your comments have been noted and will be shared with our team for review.
Lisa
If I can leave a zero, I would. I ordered a basket that was not cheap. What was delivered was completely different from what I ordered. I realize they make substitutions, but the entire basket was substituted or missing items. I reached out to the company to let them know I was dissatisfied. The basket was supposed to be in a champagne bucket instead they put in a cheeseboard. I ordered strawberries they gave us apples. There was supposed to be olive oil and balsamic vinegar in there that was missing. I paid extra for champagne glasses, one was broken. to say that I’m disappointing is an understatement. I corresponded with a representative from their company to no avail. They asked me numerous questions that I answered. The end result was an email telling me that they make substitutions. They made no offer to rectify my order. I would never recommend. this company. I believe it’s a fraudulent company. I am very disappointed that I spent almost $200 on a basket that I didn’t order..
Reply from Hazelton's Gift Baskets USAApr 27, 2026
Thank you for your feedback. We’re sorry to hear that you were dissatisfied with your order. We would like to help review your concerns further; however, in order for us to properly investigate complaints regarding item quality, damage, missing contents, or substitutions, we do require clear photos of the received order. These photos allow our team to verify the issue and assess the best possible resolution. At this time, since photos have not been provided, we’re unfortunately unable to proceed further with the complaint review. Should you decide to send the requested photos, we would be happy to reopen the case and assist you further.
Serena C.
Not satisfied by the company! They did ship the gift in one day (so I would have given them 5 starts ) but nothing that I ordered arrived at destination. The basket was completely different and here was their response : as outlined in our substitution and refund policies on our website, unavailable items may be replaced with similar products of equal or greater value, and substitutions are not eligible for refunds or compensation.
Reply from Hazelton's Gift Baskets USAApr 27, 2026
Thank you for sharing your feedback. We’re sorry to hear that you were disappointed with the contents of your order. We’re glad the gift was shipped promptly, but we understand how frustrating it can be when the final basket does not match your expectations. As outlined on our website, we do have a substitution policy in place that allows unavailable items to be replaced with similar products of equal or greater value to avoid delays in delivery. That said, we recognize that substitutions should still maintain the overall style, quality, and gifting experience you expected. We regret that this was not your experience and apologize for the disappointment caused. Your feedback is valuable to us and will be shared with our team as we continue working to improve both product consistency and customer satisfaction.
Liz A.
The gift was as advertised and delivered as requested - thank you!
Reply from Hazelton's Gift Baskets USAApr 24, 2026
Thank you so much for your lovely review! We’re delighted to hear that your gift was exactly as advertised and delivered as requested. Providing a smooth and reliable gifting experience is always our goal. We truly appreciate your support and hope to serve you again in the future!
