Poor
Based on 396 reviews
Hazelton's Gift Baskets USA2.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Hazelton’s Gift Baskets USA is gourmet gift basket company, offering expertly curated baskets filled with upgradable gourmet item selctions.
Hazelton's Gift Baskets USA (hazeltonsgiftbaskets.com) has 396 customer reviews on Folks Told, with an average rating of 2.2 out of 5.
396 approved reviews, newest moderated first
customer S.
Delivery was on time.
Reply from Hazelton's Gift Baskets USAMar 23, 2026
Thank you for the 5-star review! We’re so glad to hear that your delivery arrived right on time. We look forward to helping you with your next gift!
Neheon N.
Not only did the Hazelton's staff call me to confirm my order they were super informative! My package arrived at it's intended location but the birthday girl was thrilled with her assortment of chocolates and cute bear!
Reply from Hazelton's Gift Baskets USAMar 23, 2026
Thank you so much for the 5-star review! We’re thrilled to hear that our team’s call was helpful and informative—we always want to make sure every detail is perfect before a gift heads out. It’s wonderful to know the birthday girl was thrilled with her chocolates and her new "cute bear" friend! We truly appreciate the feedback and look forward to helping you celebrate many more birthdays in the future.
Ryan
Ordered a "Chocolate For Everyone" gift basket. When the person we sent it to shared a picture of what was received, we were shocked. The nice looking, premium gift basket instead arrived as a cheap mix match of low quality store bought items. After contacting support, the refused to do anything. They violated their own substitution policy as they neither "retained the overall atheistic" nor "substituted with equal or greater". Recommend to avoid this company, particularly given the bad review across the internet, which I wish I read before ordering.
Reply from Hazelton's Gift Baskets USAMar 17, 2026
Thank you for your candid feedback regarding your "Chocolate For Everyone" gift basket. Please accept our sincerest apologies for the frustration this has caused. It is clear from your description and the photo provided that we failed to meet our own substitution policy, and we deeply regret that the gift did not reflect the quality or aesthetic you expected from Hazelton's. We also recognize that our initial support response did not provide the resolution you deserved. We are taking your comments seriously and are using this as a direct case study for our fulfillment and support teams to ensure this does not happen again. We value your business and are committed to doing better in the future.
Rodrigo Henriques F.
I’ve only ordered with them once, which is why I can’t confirm they’re a quick money-grabbing scam. But after ordering one simple option, from what seemed as a beautiful ‘Coffee Truffle & Spirits Gift Set’ consisting of a bottle of liquor (wine) which came with two 2 Astana (Snifter) Glass Cups and a box of Laitière Coffee Truffles, the recipient received Tru Fru chocolates (which are at least 1/3 of the price of the truffles which were supposed to be in the package) and gummy bears. The main problem with this is that the recipient was the CEO of an important company, which is now pretty embarrassing for me. The glasses were also of a different kind. I Can’t be sure if the beverage was the right one I paid extra for an upgrade, but I wouldn’t be surprised if it wasn’t, considering that upon reaching out to costumer service, in their semi-automated replies, the excuse they used was that they were out of stock and didn’t have enough time to consult with me, which would be understandable if they had replaced the items with alternatives of the same price and sort and if it was a rush delivered when they did have all of 5 days since I ordered to reach out to me. A little detail: it cost over US$140!!! There is no common sense and zero respect for the costumer. I would stay away from this company, and just to be sure, also from all included in The Gift Group as it seems they have no grasp their business revolves around special gestures and moments when, as far as they've shown to me, all they care for is to take the money and run.
Reply from Hazelton's Gift Baskets USAMar 16, 2026
Thank you for reaching out and sharing your experience. We sincerely apologize for the frustration and embarrassment this has caused, especially given the importance of the occasion. We take your feedback regarding the substitutions very seriously. While our substitution policy is in place to ensure timely delivery when items are out of stock, our goal is always to provide products of equal or greater value. We regret that the items provided—the chocolates and the glassware—did not meet the premium standard of the 'Coffee Truffle & Spirits Gift Set' you selected, nor the value of the upgrade you purchased. We also acknowledge your point regarding the time we had to communicate with you. We aim to provide a service that respects the significance of these gestures, and it is clear we missed the mark in this instance. As per our company policy, all sales are final and we do not offer returns; however, we have shared your specific feedback with our management and fulfillment teams to review our substitution process and ensure our quality control reflects the premium service we strive to provide.
Tracy Michele D.
Our recipient loved the presentation, the wine, fruit, wine glasses and the treats.
Reply from Hazelton's Gift Baskets USAMar 16, 2026
It honestly makes our day to hear that your gift was such a hit! There’s nothing quite like knowing the presentation wowed the recipient and that they’re truly enjoying the wine, fresh fruit, and treats. We know how much heart goes into choosing the perfect gift, and we’re so glad we could help you make a great impression. Thank you for trusting us with this—we can’t wait to help you surprise someone else soon!
Neeta P.
Omg...PLEASE do not order from this site. You are not going to receive the products/ gift basket you ordered. I order custom birthday gift basket with 12 items and they only delivered two correct items and rest of the items they substituted with items that were not even close to what I had ordered. I sent them an email and they asked my go to their site and read their substitution policy. So the conclusion is that it really doesn't matter what you order, they have right to substitute the items and fill it with whatever they have in stock.. DO NOT ORDER FROM THIS SITE>
Reply from Hazelton's Gift Baskets USAMar 9, 2026
Hi Neeta, thank you for sharing your feedback. We sincerely apologize that the substitutions in your custom birthday basket did not meet your expectations. While our policy allows for substitutions of equal or greater value to ensure your gift is delivered on time when specific items are out of stock, we understand your frustration with the number of changes made to your original selection. We are committed to doing better with our inventory accuracy and curation moving forward. We appreciate your honest input as it helps us improve our service
Diana W.
The gift selection was great and I loved the customization options. However, I wasn't a fan of the money transfer process. I almost gave up while trying to set it up, but did eventually complete the transfer successfully after not being able to find better options out there given the short delivery time I committed to. Overall, I loved the product selection and my mom really enjoyed her gift.
Reply from Hazelton's Gift Baskets USAMar 8, 2026
Thank you for your 4-star review and for your kind words regarding our gift selection. We are so happy to hear that your mom enjoyed her gift! We also appreciate your honest feedback regarding the money transfer process. We are always looking for ways to improve our user experience, and your comments will help us refine that process for future orders. Thank you for sticking with us and allowing us to fulfill your delivery.
Renee
Ordered a France themed gift basket and paid for wine & chocolate upgrades. What was received was disgraceful - half of the items looked like they came from a gas station. Potato chips & pretzels. I paid extra to pick a specific rose for the basket. A cheap red wine was given. Completely unacceptable.
Reply from Hazelton's Gift Baskets USAMar 8, 2026
We sincerely apologize for the disappointment with your France-themed gift basket. It is clear that the quality of the items and the upgrades you selected did not meet the premium standard we strive for. While our substitution policy is in place to ensure timely delivery when specific items are unavailable, we recognize that in this case, the replacements did not reflect the value or theme you expected. We appreciate this feedback and will be using it to improve our quality control and selection process. Thank you for bringing this to our attention.
