Hazelton's Gift Baskets USAReviews of hazeltonsgiftbaskets.com

I strongly advise not to buy from them. They delivered totally different products and as I complained they will justify that with the fact that it is written in their policy and terms that they might change them. Are you kidding me? I ordered wine and cakes and they delivered breadsticks and some chocolate. They told me nothing, they asked me nothing. Not even the same cost of the good!!!! I buy a lot on internet but I never never saw something like that.

They suck! Delivery came busted up. Ordered flowers and wine glasses and they arrived in pieces and everything was soaking wet. Impossible to get in contact with these scammers.

I wish I had seen all of the other horrible reviews before I ordered from these scam-sters. I spent $366 on 2 gift baskets to be sent to a relative in another country and what arrived was the cheapest of NOTHING. Instead of the beautiful array of snacks and an orchid that I purchased extra, what arrived was one little box of cheap chocolates. The other gift basket was to have fresh herbs and jars of sauces and pantry items, and again what arrived was a cheap box of chocolates and water crackers. It was the worst purchase of my life and I hope no one else falls for this scam.

AVOID THEM!!! SCAMMERS please please do not order from them, they are lying about delivery dates. So many negative reviews that recently they changed their website from hazeltons to yorkvilles.com. Please be careful! Unfortunately didn't read reviews before ordering

Like so many others, I wish I had read all the reviews before ordering. Don't order from these fraudsters! If I could give them a negative star rating I would! My experience appears to have been typical: I ordered a gift basket three weeks before my daughter's birthday for delivery the day before. This was (or should have been) a local delivery, from Hazelton's warehouse in NJ to Brooklyn. The requested delivery date came and went and my daughter received no gift basket, nor did I receive any indication from Hazelton's that there was a problem with the delivery. I contacted them on the delivery date and on the following day and received e-mails from two individuals stating that my basket was packed and ready but had not been picked up by the courier. No apology and no further explanation. I contacted them again and asked when the basket would be delivered. No response. A week went by, and still no basket and no further word from Hazelton's, so I contacted them again, demanded a refund and threatened to initiate a dispute against them with PayPal. I got their canned "sorry, but we're in the midst of a pandemic" response, which said they would try to reply within 72 business hours. Three days later, 10 days after the requested delivery date, the basket finally arrived, but more than half the items I had ordered were missing and the rest had been replaced with crummy substitutes (e.g., a 4-pack of crumbling banana nut muffins instead of the 6 chocolate fudge cupcakes I had ordered and a small milk chocolate bar with bacon and crushed potato chips [?!?!] instead of the box of dark chocolate truffles I had ordered).

Payed for one day shipping. It didn’t come in that day. When I contacted customer service I was told they don’t actually have to do one day shipping even though it’s what I paid for and I ordered in the time frame they require. I don’t really understand how you can take my money for a service you don’t plan on fulfilling. Pick any other place and don’t get scammed like me.

AVOID AT ALL COSTS! I have no idea how this company is still trading. Ordered a Christmas basket which arrived a lot later than promised. A lot of the items were substituted with 5 bags of pretzels. We also paid extra for Prosecco and Rum, neither of which were delivered. Complained on the day of delivery, left many messages, emails etc. for at least a month. All we wanted was for the items we had paid for to be delivered. Had a couple of replies asking for images which we sent then never heard anything back again. Now going through credit card company to retrieve costs. DON'T GO ANYWHERE NEAR THIS SHAM OF A COMPANY

I am very disappointed with Hazelton's. What a complete waste of money - I spent hours searching for a company that would allow me to customise the items in the basket, only to figure out that all of my items were substituted and I was not notified. I tried calling over 15 times, their phone lines conveniently did not have a live agent tending to calls so my call was disconnected every single time. When I finally spoke with a live agent through the chat function, all he did was copy and paste the policy and suggest that I send an email that has yet to be answered. When I tried to escalate the issue, he suggested that I call their phone lines... knowing very well that there was no one there to pick up calls. What a headache - honestly the gift basket was so tacky and far from what I picked, I am embarrassed that I even sent it in the first place.