Home Care DeliveredReviews of hcd.com

Fast service

Wow! In years past I have been blown away by the customer service, and reccommended HCD to everyone I knew that needed services. However, in July I realized our authorization amount had dropped significantly, which could have been resolved by paperwork being filled out and sent to insurance. However, I decided since we needed an increase from authorization paperwork I would adjust the size at the same time. After talking to no less than 15 different HCD associates & upwards of 4.5hrs on the phone with them, it is now December and this is first order that has had the updated size and correct number of supplies! I have talked to 3 different supervisors in regards to this situation, each one of them claimed they would follow up and make sure that the order got situated personally! NOT ONE did!!! I am so incredibly upset, angry, and confused by the lack of followup when you guys used to be ON the BALL! I am so sad by this MASSIVE failure in customer service that you guys used to be known for!

My order is always on time.

Delivery and communication has been first rate. I appreciate the excellent service. Thank you. MLA

Just over all delivery timing wish product could be a little better but its OK

You are always thinking of your customers and helping them. By reminding them when its time reorder there products and letting them know when they can except the product.

Underpads are not quality

Great company with great customer service