Home Care DeliveredReviews of hcd.com

In June, I was contacted by them, to receive an order. I made the mistake of telling them I just received 2. We decided to move it back 2 weeks. I called in 2 weeks to be told they need medical records. My doctor moved my appt up. Was sent 2 sensors. Got calls from HCD. now they need different paperwork. This paperwork expired 2 weeks after waiting for other paperwork. UNREAL. Playing the blame game as in other reviews. Finally got new paperwork. Wrong paperwork. Now about the company. 2 years great service, no complaints. 2022, 3 replacements already. Faulty sensors( how is this possible)? You have to call their supplier, they don't even deal with you. I love the companys reply to your bad review, all the same. They can't write a reply. I too, wanna go elsewhere or not feel like I got baited for the last 2 years

Home Care Delivered --more like Home Care Denied. I'd give this company a ZERO rating, I am now on my 7th call with this place to sort out the order that was placed over 3 weeks ago. When they should have been contacting my healthcare provider for info, they would call me instead. Nobody seems to know what is going on. Absolute GARBAGE customer service. Asking my provider to order from another company, this place is USELESS!

If you want your supplies in a timely manner or quality customer service, this is definitely not the company for you! We have spent weeks and weeks trying to get supplies for my special needs brother and I have heard every excuse in the book, from your doctor didn’t return the fax to our departments don’t communicate with each other. Every customer service representative tells me something completely different and some are just downright rude. They asked me to send a photo of a document and then, I received a snappy email stating that they don’t accept photos. They told me for weeks that my doctor was not sending in the paperwork so I drove the 5-hour round trip to the doctor and watched her fax it to them. The new excuse then became that their fax machine does not always get all incoming faxes. I am promised every single call that they will do everything possible to solve this problem and that I will be kept in the loop…but I always have to reach back out to them. They tell me to contact my doctor and when I do, they say that I must be giving her incorrect instructions. I asked multiple times what paperwork was needed and i asked for specific details. I was told that two documents were needed so i called my doctor’s office to explain. When I called this company back to ask status, i was told that only one document remained so I asked what the letter needed to say. I took my notes to her office, watched her write the letter, watched her fax the letter and brought a copy home. Now, i am being told that different information was needed in the letter and that two documents are needed instead of one. To be fair to my doctor, she always accomplishes what we need. Never do we have prescriptions or paperwork not done. In addition, my brother needs two types of supplies from two different doctors and this company had issues with both doctors. They just want to play the blame game and when I asked nicely for a supervisor, the customer service rep got louder to explain what had already been said so when I asked again for a supervisor, she threw a temper tantrum. I was never given the opportunity to actually speak to a supervisor. The supervisor sent me messages instead of speaking to me himself. During my one-hour hold time today, I heard the recording stating that they have top notch customer service but that’s just not true at all!

I had to change suppliers due to insurance, so I contacted Home Care Delivered December 15th 2021. I gave them detailed list of the ostomy supplies ordered by my doctor that I was already using. They told me they needed my doctor's authorization first then my insurance's. I gave them information for my doctor and insurance. After not hearing from them for a week I called to check status and they had not contacted my dr yet. I told them the urgency of needing ostomy supplies (not something you can go without). The rep said they would contact dr and get back to me. After another week same thing. They finally sent my dr form and got approval. Now, I have been waiting 3 weeks for them to contact my insurance company. I called again this morning and the representative said she could not tell if they had contacted my insuracne yet and my order said "pending". So, I have asked to speak with a supervisor 3 different times throughout this process and each time I was told there was not a supervisor available and that one would get back to me. No one has called me. This morning 1-31-2022 I asked for a supervisor again with the same response. This company and their customer service is a joke. Do not use this company.

I am waiting multiple weeks for equipment from Home Care Delivered. HCD blames the Doc for not sending in the paperwork. I went to the Dr. Office and spoke with multiple staff. The office never received anything. HCD had the wrong fax number. They did not bother to check the fax number with the doctor's office. As a diabetic my equipment is life sustaining. When I explained that they told me to find other method at my expense which would be very expensive. Also when I asked when can they ship the product once the paperwork was received I was told the paperwork had to reviewed by the clinical staff and it could take 2 weeks. I am out of supplies. Still no follow up a week later. I am not a new customer. Was not informed of this process prior to this happening. When I asked why I was not informed earlier about this process for additional paperwork,the staff said it is done in the background. What a mess. I would NEVER recommend this company.

Excellent service!! Thank you so much!!!

I have been with your company for over 10,years and in 2 states and you folks are always have been so nice to me

Very poor customer service. Very slow in documents process. Month and half has been passed and they haven’t completed the authorization process.