Poor
Based on 769 reviews
headspace2.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headspace has one mission: to improve the health and happiness of the world. And with millions of users in more than 190 countries, we’re well on our way. Headquartered in Santa Monica, California, we also have offices in San Francisco, New York and London.Live a happier, healthier life with just 10 minutes of meditation a day on the Headspace app.
headspace (headspace.com) has 769 customer reviews on Folks Told, with an average rating of 2.5 out of 5.
Showing 409 reviews with 1 star · Clear filters
Vince
Tried the app as I get it for free through work. Very quickly realised that there is nothing on it that is particularly original and isn't already available for free on the web. Totaly waste of money, just glad I'm not paying for it.
Alfie J.
Signed for the 14 day free trial, £50 taken out of my bank the following day ( not after 14 days), have emailed numerous times but no reply, scam company
DM
Did not send an email or notification informing me of auto-renewal, charged my card, and when I emailed immediately to request a refund and cancellation (I hadn't been using the app for months), they said I have to give 24 hour notice BEFORE a subscription renews. But somehow they think THEY do not have to give notice PRIOR to charging my card?!?! They did not give a refund. Incredibly frustrating. I was scammed by the free trial.
catherine A.
I have been using Headspace since 2017. I like the app and have found it very useful. I do not however, appreciate being billed 50 GBP without my consent, auto renew continuously turned on as default setting (despite cancellation of this numerous times). Subscription & billing info on app is so tiny you can't read it, let alone manage it and customer service unresponsive about my refund after a few e-mails. When did such a great platform become totally the opposite of its apparent Buddhist and mindfulness values. Be wary about giving your bank details to this company.
Jamie A.
I'm fortunate to get Headspace free through my work, however had an issue with the voucher code at renewal time. Found contacting support wasn't straight-forward and took over a week to get a reply... their agent then only managed to reset my password? In the meantime I had managed to solve the problem myself through their web-site (although I am still none the wiser as to when it expires?). Given how utterly incompetent and slow their support team are I'm really pleased I'm not paying for this!
Yanina Nazar A.
TOTAL SCAM. CERO STARS is the real rate. MISLEADING AD for free trial! Like many others, I subscribed for a "free" 14 days trial. However, I was billed immediately for yearly subscription of €57.99! Headspace customer service is inexistent. Do not subscribe, you will regret it.
Martina O.
obwohl ich einen 30 Tage Gratiszugang habe, muss ich bei Anmeldung zahlen via Kreditkarte oder paypal. Ohne meine Daten bekanntzugeben, geht es gar nicht weiter. Und dann steht noch frech da, jederzeit kündbar, auch monatlich und dann in der nächsten Zeile, ich müsste für ein Jahr abschließen. Abzuraten.
Morten
I did not realize auto-renewal was enabled on my account (I am not sure it was), and I was just charged for a year without any warning or prior notice. I have asked for my account to be deleted to avoid this happening again in the future.
