HeadwayReviews of headway.co

My only dissatisfaction is a new one in that Headway keeps giving incentives to new providers, when it's important to give your long-term providers new clients. My caseload keeps going down when I'm requesting new clients. Otherwise, I'm happy with Headway and have given in 5-stars in the past!

Absolutely appalling experience. I signed up to Headway because I genuinely wanted to improve my mental health and wellbeing, having heard good things about the app. I believed I was signing up to an offer for £17.99 for three months, yet £47.97 was taken from my account in three separate payments. I then discovered additional monthly and quarterly subscriptions I had never knowingly agreed to, potentially costing nearly £100 more. I cannot understand how this can happen when I thought I was signing up to one offer. It feels incredibly misleading and honestly leaves you feeling scammed. The irony is that I downloaded this app to do something positive for myself, but instead it has caused me unnecessary stress, anxiety and financial worry. It took me ages to work out what was happening and cancel everything, as the subscriptions weren’t showing in my Apple account. Not everyone has £50 sitting in their bank account to lose unexpectedly. It’s such a shame because, if the company had simply been transparent about its charges and delivered what I thought I was signing up for, I could genuinely have become a loyal customer for years. Instead, the additional charges and the stress of trying to resolve everything have left such a sour taste in my mouth that I’ve deleted the app and don’t even want to open it again. A company promoting wellbeing should not leave its customers feeling like this. Please be careful and check your subscriptions if you sign up.

Headway continues to gradually implement rules and restrictions that make it less about "just billing insurance for you" and more and more about having full control of your practice - including they recently requested we sign a contract giving them full access to use our image and likeness as they please. I have become deeply uncomfortable with their practices, and as a therapist, I am no longer morally and ethically aligned with them. They do not have the therapist, and ESPECIALLY do not have the client's best interest in mind.

So far so good. Payment actually arrives in bank one day early

Great company to work for. Strongly recommend as a therapist with over 30 years of experience in the field of mental health!!

Everything is easy to navigate. Response time is great.

They’re nice and very professional and very helpful to find us a great and best therapist/psychiatrist for my daughter.

I am so deeply disappointed in Headway. I really believed in its mission and thought they were approaching serious issues in the mental health field with innovation. However, as a provider, I do not recommend this service. Headway does not know how to de-panel their providers from insurance companies so if you decide leave, clients cannot submit superbills because the insurance company will still view the clinician as in-network. I can't tell if it's genuine incompetence on their end or something more malicious. Their customer service just talks in circles. I fear this is another tech company talking a big game about mental health but just contributing to provider burnout which is an important issue in the field. I wish I hadn't every enrolled. I also want to clarify, that I have tried to resolve the issue directly with insurance carriers but they have indicated that this is Headway's issue to resolve since the NPI in network is under the Headway umbrella. I have also reached out to Headway customer support multiple times for over a YEAR. The issue has yet to be resolved. This impacts my practice and reputation as a provider. Providers please beware.