Great
Based on 2,418 reviews
Headway4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
Demetrius R.
Good customer service
Reply from HeadwaySep 29, 2026
Hi Demetrius, Thank you so much for the kind rating! We're glad our customer service has been good for you. Thanks for being part of the Headway community! – Adam, Headway Team
Jennifer S.
Overall I have had very positive experiences with Headway since I started using their services in 2022. They have helped me grow my group private practice. I sincerely appreciate the customer support and resolution to any issues I've had.
Reply from HeadwaySep 29, 2026
Hi Jennifer, Thank you so much for this wonderful review! We're thrilled to have played a part in growing your group private practice over the years, and we're glad our customer support has been there when you needed it. Thanks for being part of the Headway community! – Adam, Headway Team
Gloria J.
Inviting, welcoming atmosphere
Reply from HeadwaySep 29, 2026
Hi Gloria, Thank you so much for the kind rating! We're so glad Headway has felt inviting and welcoming as you get started. Thanks for being part of the Headway community! – Adam, Headway Team
Teri A.
My consultant , Jennie, is clear and precise with her instructions and answers to my questions. The computer template and Ai is very helpful with note taking.
Reply from HeadwaySep 29, 2026
Hi Teri, Thank you so much for sharing this! We're so glad Jennie's guidance has been clear and helpful, and that the note-taking templates and AI tools have made things easier as you get started. Thanks for being part of the Headway community! – Adam, Headway Team
Calvin C.
Service great response time. Overall good relationship so far. Dr. Collins
Reply from HeadwaySep 29, 2026
Hi Dr. Collins, thank you so much for sharing this! We're glad the service and response time have been working well for you as you get started. Thanks for being part of the Headway community! – Adam, Headway Team
Rachel S.
Thank you so much
Reply from HeadwaySep 26, 2026
Hi Rachel, Thank you so much for the kind words! We're glad we could help. Wishing you continued progress on your care journey! – Adam, Headway Team
Kathryn Neff P.
Customer service
Reply from HeadwaySep 26, 2026
Hi Dr. Perry, Thank you so much for the kind rating! We're glad our customer service has been working well for you as you get started. Thanks for being part of the Headway community! – Adam, Headway Team
Kathleen
Easy and functional platform for therapists. It also gives the provider some autonomy which other platforms do not. Headway is accessible for questions and concerns through the Chatbot and email.
Reply from HeadwaySep 26, 2026
Hi Kathleen, Thank you so much for sharing this! We're glad the platform has felt easy to use and that you've had the autonomy and accessibility you were looking for. Thanks for being part of the Headway community! – Adam, Headway Team
