Great
Based on 2,418 reviews
Headway4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
Sanjuanita De L.
So far, no problems.
Reply from HeadwaySep 16, 2026
Hi Sanjuanita, Thank you for the early feedback! We're glad things have been going smoothly so far. We appreciate you sharing this, and we're here anytime you need us. – Adam
Elizabeth Ann S.
so far so good. I appreciate that you will find the referrals for the client based on his needs right now before couples therapy. It is a convenience that you will then email the referrals to him directly
Reply from HeadwaySep 16, 2026
Hi Elizabeth, Thank you so much for the kind words! We're glad the referral process has been helpful so far, and we're happy to make things as convenient as possible. We appreciate you sharing this early feedback. – Adam
CRYSTAL VAN W.
My provider and her team have been super helpful
Reply from HeadwaySep 15, 2026
Hi Crystal, Thank you so much for sharing this! We're glad your provider and her team have been so helpful for you. We appreciate you taking the time to leave this feedback. – Adam
Mary B.
I have had only positive experiences with Headway. The onboarding is an easy process and I have steadily gained clients through the headway directory and psychology today profile. The website is intuitive.
Reply from HeadwaySep 15, 2026
Hi Mary, Thank you so much for the kind words! We're thrilled to hear onboarding was easy and that you've been steadily gaining clients through the Headway directory and Psychology Today. We appreciate you taking the time to share this. – Adam
Lori
I've had excllent experiences wih therapists in CA and FL. Terrible in NY. Go figure. Here, I was in a bit of crisis mode and Headway helped get in touch with my therapist who called me within an hour. She is terrific, Jane Cruz, and helped me greatly to deal with the situation at hand.
Reply from HeadwaySep 15, 2026
Hi Lori, Thank you so much for sharing this, especially given how difficult that moment was. We're glad our team could get you connected with Jane quickly, and that she was able to help you through it. We'll be sure to pass along your kind words about her. Wishing you and your family continued support. – Adam
Dave R.
Platform is uncomplicated in joining and using. Your pay rate is good.
Reply from HeadwaySep 15, 2026
Hi Dave, Thank you so much for the kind words! We're glad to hear the platform has been uncomplicated to join and use, and that the pay rate has worked well for you. We appreciate you taking the time to share this. – Adam
customer
Solution, Solution, Solution! I was unable to see my client for about a week due to her recent insurance change. No one was able to figure out why. When I reached out to Headway, within 24 hours a solution was reached and I saw my client the next day.
Reply from HeadwaySep 15, 2026
Hi, Thank you so much for sharing this! We're so glad our team was able to get to the bottom of the insurance issue quickly so you didn't have to miss more time with your client. We appreciate you taking the time to leave this feedback. – Adam
Pauline
It took me a number of online chats to solve the problem I presented but once I was able to talk to somebody on the phone they were able to come up with a solution.
Reply from HeadwaySep 15, 2026
Hi Pauline, Thank you for your patience through those chats, and I'm glad our specialist was able to get you a real solution once you connected by phone. We appreciate you working through this with us, and we're glad it's resolved. – Adam
