Great
Based on 2,418 reviews
Headway4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 407 reviews with 1 star · Clear filters
Helena
After a few consultations, I received information that I need to pay the full price. I can't recommend this company, so I think it's not right that you get started off with one price and then after a couple of months, you pay full price.
Justy D.
They charge your card randomly whenever they feel like it . Then they make excuses about “bugs” you can’t even call them so you have to fight for your money back via email . This happened to me more than 3 times with the amounts ranging in the hundreds of incorrect and un permitted, unpredictable charges . Random amounts as well. If your therapist has other ways of billing , I suggest you NEVER use Headway . Seems like a lot of fraud goes on, on their end . 0/0 let me be your hero. DONT use this site unless you have to! And then CLOSELY monitor the card you chose to put on file.
KP
Our provider stood us up. We scheduled the appointment, completed all necessary intake forms. We waited, called the number provided, left a voicemail and used the help tool on the site. No response or follow up.
Scott H.
I just not using this platform anymore yet again I lost another client due to insurance issues
Jim
My insurance has zero co pay for virtual visits. Headway charged a co pay and refuses to investigate and refund. Thieves!
kman
Deceptive billing. For a month told me they couldn’t get in touch with my insurance, even though I was able to contact them several times. Changed my billing amount and my charge went from $40 to $119. I’ve discontinued going to the therapist we were using specifically bc of Headway
P S.
After numerous attempts they have still failed to properly process my claims for over 6 months.
Janet
If I could give a zero review I would. This company STOLE just shy of $500 from me. They promise and promise about how they are working on the problem. It’s been almost a year with multiple “tickets” submitted and 60+ emails (because you CANNOT call them). BTW - their CEO’s laime address is Andrew space at headway space dot com. (I was censored because I am giving out his liame space address, but you can figure it out.) He’s not going to help you either, but I hope people will inundate him with liame. Tell him how much HE and HIS COMPANY s space u space c space k space s!! I put the date of experience as July 25, 2025 because that is the date that I gave up.
