HeadwayReviews of headway.co

The ease of the app in areas auch as communicating with clients, confirming appointments, and running insurance checks is outstanding. Would be helpful to obtain more clients theough this platform wothout having to rely on another would make it even better.

I have had a good experience with Headway. They are always responsive to support tickets. The portal is easy to use and they keep improving it with options to make documentation easier for therapist. The only downside is they don't not reimburse as much as Alma but I still like Headway.

I have been working with Headway for a little over a year now. Overall my experience with them has been outstanding. Working with Headway allows me to focus on client care without needing to focus a ton of my attention to the administrative tasks of working with insurance companies for fair compensation. They have also allowed me to take on private pay clients when they are out-of-network with their participating providers. Headway provides easy-to-use templates that can help keep your practice in compliance and eliminate the stress of billing and payment that comes with a private practice. On the rare occasion I've encountered an issue, Headway has facilitated a prompt resolution, allowing me to quickly respond to my client's need. The only downfall is that they do not refer clients to you if your practice is strictly virtual; however, this has not been a huge issue as I receive plenty of referrals to keep me busy through my subscription with Psychology Today.

Headway has helped me to expand my outreach in helping a greater number of patients. The onboarding process is thorough and comprehensive and Headway's team have always been very attentive when it comes to answering any questions I might have. Headway offers some good basic document templates, examples of documentation for reference, and a clear breakdown of payment information, along with a calendar feature. I wish I had known about Headway years ago!

Tracy Liu, the Consultant that assisted me with getting set up for Headway was very thorough, patient and well informed. I appreciated her checking in with me to answer any questions I had and share valuable tools with me. It has helped me to get started with developing my private practice

Overall, I really like Headway and do recommend it to others. I think it’s silly some basics are not included on a clients face sheet. Basic info like address and DOB (DOB is on notes, but not easy to glance at). I don’t mind there is no referral or community like there are on some other platforms, but someone else may. I really appreciate the bulk payments and have not experienced any clawbacks. The timely payment is great. I also love that I can “run” a clients insurance and give them a good faith estimate about what treatment will cost them with their insurance.

Headway has been hugely helpful in making the process of credentialing with and billing insurance so streamlined and easy. Onboarding was great, the site is user friendly. I have encountered a couple of insurances I had questions about and never got a response from Headway in how to handle them but with the majority I have entered there have been straightforward results.

Headway has been a great bridge between the insurance companies and the providers. They offer helpful support when its needed, which ultimately benefits the clients.