Great
Based on 2,418 reviews
Headway4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
Solo practice O.
Headway has made it easy for me to maintain my small solo practice business.
Reply from HeadwayAug 25, 2026
Hi Tahra, Thank you for sharing this! Supporting solo practitioners is something we genuinely care about — we're glad Headway has made running your practice easier. – Adam
Jim O.
It is always easy to get a hold of someone if needing questions answered. Your services allow me to accept insurance as I save valuable time not dealing with claims.
Reply from HeadwayAug 25, 2026
Hi Jim, Thank you for this! Easy access to support when you need it and getting your time back from claims management — we're glad both are delivering for you. – Adam
KAREN m C.
Ginger is wonderful
Reply from HeadwayAug 25, 2026
Hi Karen, Thank you for sharing this! We'll make sure Ginger hears your kind words — feedback like this means a lot. – Adam
Amanda de A.
The way it helps with notes is great. The calendar and help support has been faster and easier. Overall I do like the set up. I would say better process should be the credentials for insurance in multiple states and marketing side for the professionals.
Reply from HeadwayAug 25, 2026
Hi Amanda, Thank you for sharing this! We're glad the notes, calendar, and support response times have been hitting the mark. Your suggestions on multi-state credentialing and provider marketing are well taken — we'll make sure those get to the right teams. – Adam
April G.
My issue was resolved quickly and smoothly.
Reply from HeadwayAug 25, 2026
Hi April, Thank you for sharing this! We're glad we were able to get your issue sorted out quickly and smoothly — that's exactly the experience we want for every provider. – Adam
Customer
Service connection
Reply from HeadwayAug 25, 2026
Hi Tracey, Thank you for sharing this! – Adam
Josephine Marie K.
I enjoy working for Headway. They have a great management & tech team, and they are fair to clinicians, offering some of the best rates I have found on any of the other platforms. Are you actually paying for platform service? Headway does not charge a monthly fee, and AI is included.
Reply from HeadwayAug 25, 2026
Hi Josephine, Thank you for this — what an endorsement! We're glad the rates, the team, and the platform tools have all been living up to expectations. No monthly fee and AI included — we agree that's a great deal! – Adam
Mark C.
The individual from Headway that reached to me, walked all the way through the room onboarding process was patient and very helpful.
Reply from HeadwayAug 25, 2026
Hi Mark, Welcome to Headway! We're so glad to hear the onboarding process felt supportive — being patient and thorough from the start is exactly what we aim for. We're excited to have you on board! – Adam
