Great
Based on 2,418 reviews
Headway4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
David Z.
Everybody I've encountered seems happy and supportive in their tasks. It just a good environment.
Reply from HeadwayAug 20, 2026
Hi David, Thank you for sharing this! We're glad to hear the experience felt welcoming and supportive. We appreciate you taking the time to say so. – Adam
Kimmy M.
I have great improvement in life due to Headway Michael McKiddy is excellent!!!
Reply from HeadwayAug 20, 2026
Hi Kimmy, Thank you for sharing this — we're so glad to hear Headway has been part of such positive changes in your life. Feedback like this means a lot to us. – Adam
Senovia W.
What makes my experience great with Headway, is the fact that Headway's platform is straight forward and user friendly. I LOVE it!!!
Reply from HeadwayAug 20, 2026
Hi Senovia, Thank you for sharing this! We're glad to hear the platform feels straightforward and user-friendly — that's exactly what we aim for. Appreciate you taking the time to say so. – Adam
Marcia Z.
Jessie has being so patient and professional with the credentialing process and other issues. Very good assistance with client elegibility provided by Sheena.
Reply from HeadwayAug 20, 2026
Hi Marcia, Thank you for sharing this! We'll make sure Jessie and Sheena hear your kind words — it means a lot to know the credentialing and eligibility support has made the process smoother. We're excited to have you on Headway. – Adam
Royer G.
Quick response time with accurate feedback
Reply from HeadwayAug 20, 2026
Hi Royer, Thank you for the kind words! We're glad to hear our team was able to respond quickly and get you accurate information. We appreciate you sharing your experience. – Adam
Jacqueline H.
Super easy to pay bills and communicate with my therapist. Thank you!
Reply from HeadwayAug 20, 2026
Hi Jacqueline, Thank you for sharing this! We're glad to hear that managing your bills and communicating with your therapist through Headway has been easy. That's exactly the experience we want everyone to have. – Adam
Ijeoma U.
Headway has been a game changer for my practice. They took care of credentialing and billing so I could concentrate on what matters most—my clients. I love that they verify client insurance for me, which means no wasted time and no surprises. They deal with the insurance companies directly, sparing me the frustration of reimbursement issues. Working with Headway has made my professional life easier and more efficient.
Reply from HeadwayAug 19, 2026
Hi Ijeoma, Thank you for this — you have articulated exactly what we set out to do. Taking credentialing, billing, and insurance verification off your plate so you can focus on your clients is the whole point, and it means a lot to hear it is making a real difference. – Adam
Linda C.
The ease of using the platform and credentialing with no stress or worries. I do so much enjoy AI assistance with notes, which captures the discussion of the session with near precision.
Reply from HeadwayAug 19, 2026
Hi Linda, Thank you — we love hearing that the platform, credentialing, and AI notes have all been hitting the mark. "Near precision" on the notes is exactly what we're going for! – Adam
