Great
Based on 2,418 reviews
Headway4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
Renita J.
easy to use, all inclusive platform, tools included.
Reply from HeadwayAug 10, 2026
Hi Renita, Thank you for sharing this! An all-inclusive platform that's easy to use with the tools you need — that's exactly what we're building. We appreciate the kind words. – Adam
Lynda S.
Prompt follow in response to my question was much appreciated.
Reply from HeadwayAug 10, 2026
Hi Lynda, Thank you for sharing this! Quick follow-up on questions is something we really work to deliver — we're glad it made a difference. – Adam
Sharon S.
Like that you pay therapist more per session, the townhall meetings. Would love if you were able to set up recording sessions in person as well as live like Simple Practice. I'm hoping to gain more clients through your platform moving forward.
Reply from HeadwayAug 10, 2026
Hi Sharon, Thank you for the thoughtful feedback! We're glad the per-session pay and townhall meetings have been highlights for you. We hear your interest in expanded recording capabilities — we'll make sure that reaches the product team. We hope the client referrals keep coming! – Adam
Genevieve. O.
Organized and on time payment
Reply from HeadwayAug 10, 2026
Hi Genevieve, Thank you for sharing this! Organized, on-time payments are something we take seriously — we're glad it's been the experience for you. – Adam
Kimberly M.
Really enjoy working on the headway platform! Easy to access and use their portal. The credentialing is fast and the offer reasonable rates of reimbursement this is such a wonderful supplement to my practice!
Reply from HeadwayAug 10, 2026
Hi Kimberly, Thank you for sharing this! Fast credentialing, a portal that's easy to use, and rates that make it worth your while — that's exactly what we aim for. We're really glad it's been a great addition to your practice. – Adam
Lisa S.
easy to use platform, great AI
Reply from HeadwayAug 10, 2026
Hi Lisa, Thank you for sharing this! Easy to use and great AI — two things we really work hard on. We appreciate the kind words. – Adam
Lorna L.
I really like Headway to handle all my billing and insurance headaches. I’m glad we are moving in this direction, but it would be nice to speak to a human being. That is difficult to do these days.
Reply from HeadwayAug 10, 2026
Hi Lorna, Thank you for sharing this! We're really glad Headway has been able to take the billing and insurance complexity off your plate. We hear your feedback about human access — it's something we're working on, and we appreciate you raising it. – Adam
Lisa S.
Easy venue to navigate with many educational resources to make documents easy to use
Reply from HeadwayAug 10, 2026
Hi Lisa, Thank you for sharing this! We're glad the platform has been easy to navigate and that the educational resources have been helpful for documentation. We appreciate the kind words. – Adam
