Great
Based on 2,418 reviews
Headway4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Headway is building a new mental health care system that everyone can access by making it easy for therapists to accept insurance. Today, we're the largest mental health provider network in the country, with 34,000 providers across race, gender, ethnicity and specialty working with Headway to serve patients through insurance. Patients can schedule care within 48 hours via one-click booking at headway.co, or can get care through a referral. The company operates in all 50 states and the District of Columbia.
Headway (headway.co) has 2,418 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
Showing 1,508 reviews with 5 stars · Clear filters
Tara M.
My therapist is outstanding!!!
Reply from HeadwayJul 24, 2026
Hi Tara, This made our day! We're so glad you found someone who feels like the right fit — that connection really does make all the difference. Thank you for taking a moment to share this. 😊 – Adam
Mary A.
Though in the past, it has sometimes been challenging to get through to the help desk. I have found them more responsive, including- more timely personal attunement and attention to detail on unique cases that need specific attention. I have been working with Headway for over a year and I’m delighted with their professionalism and respect for providers and clients.
Reply from HeadwayJul 24, 2026
Hi Mary, Thank you for sharing this. We're really glad to hear the experience has improved and that you've felt more responsiveness and personal attention when it matters most. We appreciate you sharing this feedback and for your continued partnership with Headway over the past year. – Adam
pconkrite
Headway provides excellent support response Please send more referrals!
Reply from HeadwayJul 23, 2026
Hi, We’re glad to hear you’ve had an excellent support experience with Headway. We also appreciate your feedback about wanting more referrals and understand how important client volume is for providers. Thanks for sharing this. – Adam
Seth
Headway has great rates.
Reply from HeadwayJul 23, 2026
Hi Seth, We’re glad to hear the rates have been a positive part of your experience with Headway. Thanks for sharing this feedback. – Adam
Kathryn D.
My question was answered
Reply from HeadwayJul 22, 2026
Hi Kathryn, We’re glad your question was answered. Thanks for taking a moment to share your experience. – Adam
Benjamin R.
Provider Support is prompt and considerate.
Reply from HeadwayJul 22, 2026
Hi Benjamin, We’re glad to hear Provider Support has been prompt and considerate. Thanks for taking a moment to share your experience. – Adam
LS
I appreciate that the system sent me so many reminders before my appointment. I also appreciate that there was someone who worked directly with my care provider on getting my insurance verified on time before our appointment.
Reply from HeadwayJul 22, 2026
Hi LS, We’re glad the appointment reminders were helpful and that someone was able to work directly with your provider to support the insurance verification process. Thanks for sharing your experience — we’re happy to hear the communication felt helpful. – Adam
Consumer N.
Concise communication, pleasant, and helpful.
Reply from HeadwayJul 22, 2026
Hi, We’re glad to hear the communication was clear, pleasant, and helpful. Thanks for taking a moment to share your experience. – Adam
