Average
Based on 218 reviews
HealthTap3.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your personal doctor, one tap away.HealthTap is a virtual-first, affordable urgent- and primary-care clinic, providing top-quality physician care nationwide to Americans with or without insurance. Our proprietary, easy-to-use, and innovative apps and electronic medical record apply Silicon Valley standards to effectively engage consumers and doctors online to increase the equity, accessibility, and efficiency of ongoing medical care for consumers, providers, employers, and payers. In addition, with HealthTap, businesses can offer virtual primary care to employees for less than the cost of free coffee. HealthTap’s US-based board-certified physicians are available throughout North America. For more information, visit www.healthtap.com.
HealthTap (healthtap.com) has 218 customer reviews on Folks Told, with an average rating of 3.4 out of 5.
218 approved reviews, newest moderated first
Max T.
Paid $49 and what all I got was a very generic consultation. Medical advices like there should be free of charge. I would not racommed it.
Reply from HealthTapAug 10, 2017
Hi Max. Thank you for your feedback. I'm sorry to hear you were dissatisfied with the service. I'd love to learn more about your experience so that we can improve our services. Please connect with us at [email protected]. Thank you. The HealthTap Team
Newsfeed T.
Crap! So this is why my doctor is on HealthTap to get extra cash for responses and not responding to my email questions through regular hospital visits and wanting to know more about my condition. Of course doctors would spend there time on here for extra cash and not at their desk at the office to reply to their regular patients questions. Makes sense now.
Reply from HealthTapAug 10, 2017
Hello Newsfeed. Thank you for your reply. I'm sorry you are experiencing dissatisfaction with your doctor. Many doctors on HealthTap use this service to provide additional options for providing care to their established patients. This means they set up additional hours outside of their regular practice hours to make themselves available. HealthTap is a tool that doctors can use to expand their availability. We are unable to assist you with interactions that occur with your doctor outside of HealthTap. I would share with your doctor's practice how you feel so they are aware that you are unsatisfied with their service. Please let us know if we can provide any further help by connecting with us at [email protected] Thank you. The HealthTap Team
Theresa W.
Go to a walk in instead. Spent 49.00 left a message jumped offline before I could respond and said follow up after i get culture without any info.. complained but all the said was sorry even they can see the conversation. It is buy far as huge scam that I am reporting. Please just go to a real doctor
Reply from HealthTapAug 10, 2017
Hi Theresa. Thank you for your feedback. I'm sorry you were dissatisfied with the service. From your description, I'm not sure I fully understand what occurred. Please connect with us at [email protected] so we can learn more about this interaction. Thank you. The HealthTap Team
Rich M.
Very disappointed. Seemed legit. Just wanted an opinion before I went for tests and was worried about HBP readings from a clinic visit. Said there was a doctor online, and for $39 I could talk to him NOW! Nope. I send a few paragraphs fully describing what was going on and asking for an opinion/help. Waited and waited and waited. 2 days later there has been absolutely no response. I emailed the company requesting a refund, they told me doctors had 24-36 hours to answer (that was NEVER put in front of me on my mobile device, and EVERYTHING showed the doctor was online and I would get a response, including his "office hours" being in time I was online. Their response also directed me to their Terms and Conditions, (which was not required or up front when they took my money, and it pointed me to a website form to fill out to request a refund, and that website comes back with "This form has been deactivated and is closed to any further submissions." Nice! So I'm going to have to lean in the direction of this is a scam, and these people are bait and switching and not delivering what they promised. A complaint has been filed with Paypal, or will be, and since they are holding out doctors as licensed in WV to give opinions, I feel the WV medical board and WV Attorney General Consumer Protection division might need to get a complaint as well. I can afford to lose the $39, but this is a principle issue, and many people can't. Avoid this company or proceed with extreme caution. They want your money but all you're going to get are the equivalent of Google search results from them.
Reply from HealthTapAug 10, 2017
Hi Rich. Thank you for your detailed feedback. It is very helpful. I'm sorry to hear you had such a bad experience with our service. We take this very seriously. We are reviewing where the confusion occurred so that we can improve the quality of our service. Please connect with us at [email protected] so we can confirm that your account has been resolved. Thank you. The HealthTap Team
Andrew O.
great site helped me get prescriptions i could not normally afford and they do have a number its 650-376-6110.
Chris C.
I felt I could trust the service to prescribe an effective dosage to treat a simple UTI (bladder) infection. The doctor prescribed 250 mg of Cipro, 2x per day, for 3 days. Didn't work and I was told I'd have to pay another $49 for another consult to have the prescription filled at the level it should have been filled to begin with. Went to urgent care and the doctor said to effectively treat the infection would be 500 mg , 2x per day, for ten days with the Cipro. Checked with my primary care provider and his past prescriptions were of the same 500/2x/10 days as prescribed by the urgent care doctor. In addition, I asked the original pharmacist as well and he said he was surprised of the initial prescription as well that the dosage was very low. They must make their money by ineffectively treating so that you must come back. I spent $49 when I could have had the proper diagnosis done at no charge through health insurance but I was in extreme pain and am on bed rest with a broken ankle healing from major surgery and figured this should be a siimple prescription to take care of the problem and $49 would be worth dragging my ankle around town. Not so! And so here I am on bed rest for several more weeks with the healing ankle, with what to do? write reviews.
Chuck T.
Wow, I fell for this one... Thinking it was associated with my paid healthcare I paid the special rate of $24.99 for a consultation... which ultimately sends you in an endless circle... to nowhere. You never reach a doctor, you must "choose" from a list of ridiculous ailments.. and of course, you never hear from or talk to anyone. I was taken for a ride here... LEARN FROM MY MISTAKE. You will never talk to or hear from a soul... I was given a "code" to plug in after paying... but of course there was nowhere to plug anything in... just questions and cycling and walls... DON'T FALL FOR IT, friends.
Jeff
They bait you into using the service with a FREE question. The doctor in my case gave me really bad advice that was incomplete and incorrect. When I attempted to message the doctor about her answer, the system would send me to a form where I needed to pay. When I tried to report the doctor to Health Tap, no phone number on the site so I used email, and all I got was form letters saying we're sorry and here's 10% off. Never addressed the complaint. So this is what you can expect after shell out your membership fee - really BAD advice from their doctors and zero help if you have a problem. This type of service will surely sink them. Sooner rather than later.
