hear.comReviews of hear.com

Vision & Hearing
396 Alhambra Circle #S1200, Miami, Florida

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4.6

Excellent

Based on 2,023 reviews

hear.com4.6

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Honesty, pricing, process and quality scores appear once 5 customers have rated them.

About hear.com

Founded in 2012 in Germany and now based in Miami, FL, and Denver, CO, hear.com is the fastest-growing online hearing care company and the world’s largest provider of quality hearing aids. Our mission is to make quality hearing care accessible to everyone, regardless of lifestyle, budget, or location.At hear.com, we believe in personalized hearing care. Our innovative business model integrates advanced online marketing, free consultations with hearing experts, and a network of top audiologists to ensure exceptional service.We address barriers to hearing care, including access, stigma, and cost. Our award-winning products include the hear.com Horizon IX Hearing Aids, which offers advanced technology for clear speech and seamless conversations, and our Clinic-In-A-Box™ Tele-Audiology service, delivering high-quality care from home.We provide a 45-day no-risk trial and a 100% money-back guarantee, enhancing customer confidence. Our dedication to service has earned accolades from Newsweek and an A+ rating from the Better Business Bureau, along with numerous awards such as the Big Innovation Award and the Red Dot Design Award.Visit www.hear.com for more information.

hear.com (hear.com) has 2,023 customer reviews on Folks Told, with an average rating of 4.6 out of 5.

Website: hear.com
Category: Vision & Hearing
Location: Miami, Florida
Listed on Folks Told: 2026

hear.com reviews

Showing 1,664 reviews with 5 stars · Clear filters

CHRISTY L.
Jan 7, 2025
Great company to do business with
Everyone from the beginning have been so nice and very helpful. They made the entire process easy from start to finish. The follow ups were regular and plenty of help offered.
Reply from hear.comJan 7, 2025
Christy, thank you for your kind words! We’re so glad to hear that your experience with hear.com was smooth and enjoyable from start to finish. It’s wonderful to know that our team’s kindness and helpfulness, along with regular follow-ups, made the process easy for you. Your satisfaction is our top priority, and we’re here to assist you anytime you need us. Happy hearing! -Samantha, Customer Success Team
Brenda H.
Dec 30, 2024
Knowledgable
Knowledgable, patient, helpful sales person and audiologist. Would never have been able to get hearing aids for my spouse who has Altzheimer’s without their cooperation and support. Date may be off a bit.
Reply from hear.comDec 30, 2024
Brenda, thank you for sharing your experience! We’re so glad to hear that our team was knowledgeable, patient, and supportive throughout the process. It’s truly rewarding to know that with their help, you were able to get hearing aids for your spouse, even in such a challenging situation. Your kind words mean so much to us, and we’re here to support you and your spouse every step of the way. If there’s anything else we can assist you with, please don’t hesitate to reach out. Thank you for choosing hear.com. Happy hearing! -Samantha, Customer Success Team
Mark A.
Dec 26, 2024
Excellent hearing aids and client…
Excellent hearing aids and client service.
Reply from hear.comDec 30, 2024
Mark, thank you for your kind words! We’re thrilled to hear that you’re enjoying your hearing aids and that our client service has met your expectations. Your satisfaction means the world to us, and we’re here to support you anytime you need assistance. Thank you for choosing hear.com. Happy hearing! -Samantha, Customer Success Team
Woody
Dec 26, 2024
I was using recent OTC hearing ands…
I was using recent OTC hearing ands from another, but was not satisfied with the result. By chance, I came upon an advertisement for Hear.com. Customer service was excellent, as were their audiologists. After receiving my new hearing aids, I had an online appointment to set them up and to have them adjusted to maximize my benefit. I have now used my hearing aids for 2 months. They work wee, much better than my previous 2 pair, on online and one from a major brandp
Reply from hear.comDec 30, 2024
Woody, thank you for sharing your experience! We’re thrilled to hear that you found our customer service and providers excellent and that your new hearing aids have been a significant improvement over your previous pairs. It’s great to know that the online appointment for setup and adjustments helped maximize your hearing benefit. Your satisfaction means so much to us, and we’re here to support you every step of the way. Thank you for choosing hear.com, and we’re delighted to be part of your hearing journey. Happy hearing! -Samantha, Customer Success Team
Russell C.
Dec 24, 2024
The company is very responsive to the customers needs…
The company is very responsive to the customer's needs and the product has performed as advertised so far. I've called with a need and it was addressed on the phone to my satisfaction. Very pleased so far.
Reply from hear.comDec 24, 2024
Russell, thank you for your feedback! We’re delighted to hear that you’ve had a positive experience with our hear.com team and that your needs have been addressed promptly and to your satisfaction. It’s wonderful to know that the product is performing as expected and that you’re pleased so far. We’re here to support you every step of the way, so don’t hesitate to reach out if you need anything further. Happy hearing! -Samantha, Customer Success Team
Arlene T.
Dec 23, 2024
The hearing aids work well for me
The hearing aids work well for me - they are rechargeable, they can separate conversation from background noise, they are well adjusted by the audiologist to match my pattern of hearing loss, they are easy to insert into the ear canal, the little black tips are firmly attached and don't come off inside my ear, they have a Bluetooth connection to an app on my iPhone, which I can use to adjust their settings.
Reply from hear.comDec 24, 2024
Arlene, thank you so much for sharing your experience! We’re thrilled to hear that your hearing aids are working so well for you and that you’re enjoying all their features, from the rechargeable convenience to the Bluetooth connection with your iPhone app. It’s wonderful to know that they’ve been expertly adjusted to match your hearing needs and that they’re easy to use and comfortable to wear. Your satisfaction means the world to us, and we’re here to support you anytime. Thank you for choosing hear.com. Happy hearing! -Samantha, Customer Success Team
Mary Claire S.
Dec 19, 2024
The “clinic in a box” included…
The “clinic in a box” included everything the audiologist needed to test my hearing via the internet. Audiologist was kind, helpful and very honest in his appraisal. In conclusion he and I agreed that my hearing was just too impaired for the Hear.com product. So sorry and disappointed in results, but certainly was worth a try.
Reply from hear.comDec 19, 2024
Mary, thank you for sharing your thoughtful review. We’re so glad to hear that the process was seamless and that you appreciated the convenience of our “clinic in a box.” It’s wonderful that the audiologist was kind, helpful, and honest throughout your evaluation, even though the results didn’t align with your hopes. We understand your disappointment, but we truly admire your willingness to give us a try. If your needs ever change or if there’s any other way we can assist you in the future, please don’t hesitate to reach out. Thank you for trusting hear.com to be part of your hearing journey. All the best! -Samantha, Customer Success Team
Catherine
Dec 19, 2024
Better living through hearing
Researching Hear.com and then working with the people was pleasant and helpful. I'm very satisfied with my new Phonak hearing aids and all the help and support provided.
Reply from hear.comDec 19, 2024
Catherine, thank you for sharing your experience! We’re so glad to hear that your research and interactions with our team were pleasant and helpful. It’s wonderful to know that you’re satisfied with your new Phonak hearing aids and the support you’ve received. Your satisfaction is our priority, and we’re here to assist you anytime you need us. Thank you for choosing hear.com. Happy hearing! -Samantha, Customer Success Team

hear.comReviews of hear.com

Rating breakdown

What customers rate

About hear.com

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hear.comReviews of hear.com

Rating breakdown

What customers rate

hear.com reviews

Great company to do business with

Knowledgable

Excellent hearing aids and client…

I was using recent OTC hearing ands…

The company is very responsive to the customers needs…

The hearing aids work well for me

The “clinic in a box” included…

Better living through hearing

About hear.com

More in Vision & Hearing, Florida

GogglesNMore

Vicci Eyewear

eyeBOGO

Designer Eyes

hear.com reviews

Great company to do business with

Knowledgable

Excellent hearing aids and client…

I was using recent OTC hearing ands…

The company is very responsive to the customers needs…

The hearing aids work well for me

The “clinic in a box” included…

Better living through hearing