Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About hear.com
Founded in 2012 in Germany and now based in Miami, FL, and Denver, CO, hear.com is the fastest-growing online hearing care company and the world’s largest provider of quality hearing aids. Our mission is to make quality hearing care accessible to everyone, regardless of lifestyle, budget, or location.At hear.com, we believe in personalized hearing care. Our innovative business model integrates advanced online marketing, free consultations with hearing experts, and a network of top audiologists to ensure exceptional service.We address barriers to hearing care, including access, stigma, and cost. Our award-winning products include the hear.com Horizon IX Hearing Aids, which offers advanced technology for clear speech and seamless conversations, and our Clinic-In-A-Box™ Tele-Audiology service, delivering high-quality care from home.We provide a 45-day no-risk trial and a 100% money-back guarantee, enhancing customer confidence. Our dedication to service has earned accolades from Newsweek and an A+ rating from the Better Business Bureau, along with numerous awards such as the Big Innovation Award and the Red Dot Design Award.Visit www.hear.com for more information.
hear.com (hear.com) has 2,023 customer reviews on Folks Told, with an average rating of 4.6 out of 5.
As soon as my husband put them in he loved them. He has had hearing aids for 5 years and won’t wear them. He said they are tinny. These are crystal clear. He loves them he puts them in every morning and wears them all day without me asking to put them in. What a difference for us he hears me when I say something now and I don’t have to repeat it two or three times and then Yell. He is now involved in conversations that he has. not hear in so long! All our friends have noticed the difference.
Reply from hear.comOct 22, 2021
Hi Michele! Thank you so much for taking the time to leave us a review. We are absolutely ecsatic to learn that your husband loves his new hearing aids and can participate in conversations now. This is also good news for you not having to repeat yourself or yell to be heard. We love success stories about how hearing aids have greatly and significantly improved ones hearing, it's why we do what we do. We believe to hear well is to live well. Please reach out to us if you need anything. Happy hearing! - Sami, Customer Success Specialist
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Sandra
Integrity, ethical and professional -- that's my experience!!!
To experience an organization doing what they promise and staying in communication with you while you go through a major shift in your life was amazing.
From the first contact, to phone call follow-ups, receiving a complete package with hearing aids, iPad, charger, instructions and have a live, unrushed, full attention person working with me were so reassuring.
Then, to have heard the first sweet sounds from our 8th grandchild (wondering what I had missed in the past), hearing my nails clicking on the keyboard, not having to ask to turn the tv up, listening to all the sounds in the SE Kentucky mountains (birds, creeks, trees singing, leaves falling in a gentle crackle), and knowing that this would continue. Listening to conversations and not missing out on what was said or asking someone to repeat it -- all with assurance that any problems would be resolved at request.
I have very small ears and, thus, small ear canals. The first few days, I had a problem with keeping the aid seated properly in my ear. At the second tele-visit, I had already received the correct size pieces, I was walked through changing the hearing aid to fit my ear better. Since then, no problems -- they stay in place.
If you are worried, doubtful, or just scared (as I was a bit), just give them a try. You get a 45 day free trial before you are charged anything! I was so impressed.
Hear.com has made good on reassuring me that their are ethical companies with people of integrity still out there. They truly are wanting to help us hear.
Thank you so very much. So happy I made the first call.
Reply from hear.comOct 14, 2021
Hi Sandra. Thank you so much for taking the time to leave us an online review! We are absolutely delighted to know that you have not only enjoyed your new hearing aids but was also impressed by our services. We strongly believe to hear well is to live well and because of this, it is our mission to help everyone we can be on a journey to better hearing. We understand that hearing aids are not only a lifestyle adjustment but also an investment and we want to make this process as seamless as possible and be with you throughout your hearing experience. I am happy to learn that your hearing aids have improved your hearing and being able to hear your grandchildren, the trees sing, and not miss out on conversations is a magical feeling to gain back. We appreciate your positive feedback and your success story. This is why we do what we do. As you already know, if you need anything, please do not hesitate to reach out to us. Happy hearing! -Sami, Customer Success Specialist
MJ
Maraea J.
Kudos to Hear.Com
I am thrilled with my Phonak hearing aids. The consultations and follow-up care was efficient and very helpful. Learning how to navigate my way through the technology on my phone was awesome and of course, having the ability to hear clearly again has changed my life.
Reply from hear.comSep 29, 2021
Hi, Maraea! Thank you so much for taking the time to leave us an online review. We are absolutely thrilled to know you are loving your new Phonak hearing aids and that you have enjoyed the services by us and your provider. It makes us happy to know that your hearing aids have changed your life and that you are taking advantage of the app features. Please do not hesitate to reach out to us should you need anything. Happy hearing! -Sami, Customer Success Specialist
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Daniel B.
The whole experience with hear.com was…
The whole experience with hear.com was the best customer service I’ve ever had, the rep. Jade Teixeira was so great that I was happy with hearing aids even before I can get them so to make the long story short, everything was excellent from beginning to end.
Reply from hear.comSep 17, 2021
Hi, Daniel! Thank you so much for leaving us a review. We are so happy to hear that you enjoyed our customer service and I will be sure to pass along the positive feedback to your consultant, Jade. Even though we did not fit you with hearing aids at this time, please keep us in mind for the future! -Sami, Customer Success Specialist
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PaulR L.
You won't regret purchasing fro…You will be gald you got them from Hearing.com
You won't regret purchasing fro hear.com. They guide you through every step. Other hearing aids just sends them to you and expect you to figure it out yourself. Not with hearing.com. didn't realize how bad my hearing was and it is so much clearer now. Thanks Robin for all your help and guidance.
Reply from hear.comSep 15, 2021
Thank you very much for taking the time to leave us a review, Paul. We appreciate your feedback about our services and I will make sure your consultant, Robin hears this positive response. We understand that hearing aids are not only a lifestyle adjustment but also an investment. Because of this, we want to make sure we are with you along this journey. We are thrilled to know you are happy with your hearing aids and they have improved your hearing. Please reach out to us if you need anything. Happy hearing! -Sami, Customer Success Specialist
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sueden715
So much happier!
I knew that I wasn't always hearing what someone was saying and whenever I was in a room with multiple people talking, I would have a difficult time understanding what was being said by the person who was close by. Since getting my hearing aids from hear.com, I am so happy to be able to hear again.
Reply from hear.comSep 13, 2021
Hello, valued customer!
Thank you for taking the time to leave us an online review. We are thrilled to know that you are happy with your hearing aids and able to hear conversations in a room with multiple people again. If you need anything, please do not hesitate to reach out to us. Happy hearing! -Sami, Customer Success Specialist
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RALPH C.
Thanks to Hear.com I am hearing things…
Thanks to Hear.com I am hearing things I haven’t heard in a very long time. Not only are there staff very professional, they want your experience of hearing to be an awesome experience. Helping you every step of the way with your new hearing aids. They are the most affordable that I have found and very easy to use and wear
Thanks Hear. Com
Reply from hear.comSep 2, 2021
Hi, Ralph! Thank you so much for taking the time to leave us a review. We are thrilled to hear that you are enjoying your hearing aids and hearing things you haven't heard in a long time. We appreciate the positive feedback about our professional staff and the awesome experience you had. It always our intention to make our customers experience a positive one as we understand that hearing aids are not only a lifestyle adjustment but also an investment. Because of this, we do our best to be with you throughout your hearing aid journey. If you need anything, please do not hesitate to reach out to us. Happy hearing! - Sami, Customer Success Specialist
JF
Joe F.
New Ears
I'm extremely pleased with my new hearing aides, I can hear things that I don't remember ever hearing!
Reply from hear.comSep 1, 2021
Hi, Joe! Thank you so much for taking the time to leave us a review! We are very happy to hear that you are extremely pleased with your new hearing aids and that you can hear things you don't remember hearing. Hearing success stories from our customers is what keeps us going. If you need anything from us, please do not hesitate to reach out. Happy hearing! -Sami, Customer Success Specialist
