HeavyNodeReviews of heavynode.com

I have used HeavyNode for over a year now, and I'm almost upset to have to leave it, but this was my final straw. I had an extremely long wait time for support, even with marking the ticket "high priority." Because of the wait, the misreading of my original ticket, and an unavailable live chat, my server was down for 2 full days. Which made the staff and players rather upset, and it was Frankly rather embarrassing. This unfortunate event really overshadows the good things the HeavyNode team has done for me and my server, like being helpful with support, and while not always quick to respond, it was sometimes in a reasonable time depending on ticket priority. I needed a backup save due to griefing. I asked for "As Close to 10:30 pm PST 10/16/23 as possible. So I think that's the midnight backup" and was given the noon backup, and had to wait again for the midnight backup. While I understand they have a smaller staff team, it is unacceptable to have a high priority ticket sit for 25 hours. And then not even give the correct fix due to misreading/misunderstanding the ticket. With another 18 hours to get the correct save. I want to recommend the host as the servers them selves run alright, the prices arent too crazy (they do have sales semi-often) and their support, when you can reach them, is fine. But I can only recommend this service if you think you won't need any support as the wait times are just too much.

I am going to start this off by saying that I know they are going to reply, and I’m sure there is credibility, but at the end of the day, I believe, as a customer, the service is in the wrong. I had a guy make a Minecraft Server for me and a few friends, and we ran it for about a month, maybe a little more, maybe less. Then we got busy, and I had to take a lot of time to work and deal with personal matters, which should be understandable. There is an extensive list of reasons any given person could step away from a server long enough to see it go delinquent. Work, school, financial trouble, breaks, loss of family/friends, the list goes on. When I returned to get on my server, I renewed my $11 subscription and was met with the fact that my files had been deleted, and my world (along with everyone’s work) had been wiped. I agree 100% on locking the server, and rendering it unplayable since the account was in delinquent and was unpaid. What I don’t agree with, is deleting all the Plug-Ins I paid to have installed, as well as a month or so of work & memories. The reply I got was ‘it’s in the Terms Of Service’ and was even told ‘it should be common sense’. That’s funny because Minecraft Realms has the system where if you don’t pay, it locks the realm, but keeps all the progress there, so you can return at any time. Hiding stuff in the TOS that most people don’t read, especially when they aren’t the ones setting up the service, and then using it as a shield when you are called out, is embarrassing. My main point of the review is this: if you want a server, and you want it to be hosted for a reasonable price, use HeavyNode. However, if you want to have a Server, and you want to have it ran at a reasonable price, and not risk losing all progress in the case of literally life, avoid them. They hide behind TOS, wipe all your data and waste your time. I wasn’t going to make this review, but Rodrigo with their Customer Support had the audacity to tell me ‘it’s common sense’. No, it’s scummy. You’re upset you’re being called out for it. As of this, I have received a Refund of $11, and have been locked out of my HeavyNode account, so further interactions with this brand is not an option. I will be going to a different hosting service that doesn’t delete all my data when I have other more important matters to tend to, and I recommend anyone else does the same.

VERY slow support it's been over 3 days and they still haven't contacted my manager who has put up a ticket for support.