Poor
Based on 422 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
H-E-B is listed under Grocery Stores & Markets.
H-E-B (heb.com) has 422 customer reviews on Folks Told, with an average rating of 2.0 out of 5.
422 approved reviews, newest moderated first
bay N.
The HEB has very Hight quantity of fresh products and seafood in the general its had more of processing food for the consumer favorable such as dairy products and bakery... totally it is very well organize and sanitized.
Gwen R.
I am like, really, really mad. This is why I'm writing this review. I had my grocers delivered. And I guess somebody did not feel like grocery shopping lift my two cases of water and going to give me five cases of vienna sausages i am so disappointed in them
DB
I love HEB BRAND W/ THE GREEN CHECK on cans, pre packaged foods, etc. Guaranteeing quality ingredients. Hope over to HEB BAKERY and the QUALITY INGREDIENTS IDEA IS "OUT THE WINDOW" BAKED GOODS LOADED W/ARTIFICIAL COLORS/DYES AND CHEMICAL PRESERVATIVES.
Jazmin
The commercial “I Love my H-E-B” says at all. They have a book of everything that is left behind like say your medicine, you left it behind, but you paid for it. They don’t need to check the security cameras they just need your receipt and they got you.
le C.
El dia Sabado 4 de Abril compre varios paquetes de carne para asar en su servicio, es mi primera vez que la solicito asar nunca lo habia hecho, sobre una mesa cada quien como va llegando deposita sus paquetes para que la asen al carbon, y vi que seguia yo en turno y pregunto la persona que de quien era esa carne afirmando que era mia, y la hizo a un lado tomando el siguiente paquete de gente que la habia dejado encargada y no estaba presente, le cuestione que porque no asaba la mia en seguida, que era mi turno, me di cuenta que no tenia un numero de orden que ellos le ponen, y dijo que no tenia ese numero que me tenia que esperar y tomo el siguiente paquete, la cuestione preguntandole porque me brincaba mi turno y se molesto y de muy mala manera tomo los paquetes y me dio un numero y visiblemente molesta,de mal humor y de mala gana me dijo que me esperara, total la aso y simpre con una cara de enojo y pocos amigos me la entrego y en verdad casi me la avento en la mesa ya asada. Ese mismo dia ya que tenia mi carne fui a quejarme del mal trato que recibi y me atendio alguien que era supervisor o algo asi en servicio al cliente, la compra la hice y el ticket tiene la hora de 3:43 PM de pago, en verdad esa trabajadora me hizo sentir como si me estuviera haciendo un favor pero lo peor es la actitud de molestia conmigo por haberla cuestionado y solicitado respetara mi tuno de servicio. Soy un persona adulta de 68 años de edad y no exagero y la verdad que con palabra no se puede describir como me hizo sentir esa persona quien no conoce que es el servicio y creo que deberian capacitarla sobre como atender su trabajo ya que es un servicio muy sensible ya que son alimentos. Se que es un trabajo muy pesado y deberian descansarla y darle un brake y que regresara a capacitacion a un curso del Servicio al Cliente. Si desearan que me presentara personalmente a comentar todo lo anterior con gusto estoy a su disposicon y espero al menos una disculpa por el hecho mi tel es 8-8180-4951
Dora
Hello My Beautiful HEB always have nothing but good things and love for you but this time you failed me The HEB brand ITZ-A crackers ( Original) were open , more than half of them broken , the other ones breaking .. the wrapper partially open and exposed , saved what I could , but the rest crumbles or the rest crumbling .. I threw away my receipt, but we'll just wanted to give y'all a heads up the box was intact nothing nothing seemingly even it was the store this came directly from the warehouse, sad 😭 ain't stopping from buying from My Beautiful HEB but I was so disappointed 😞 wanted to send pics but it does not give me an option
Isabelle H.
A damn rock was in my food! Just about chipped a tooth. Again! Didn’t mention it the first time since I thought it was a one-off mistake. How the hell did a rock get on my food???
Irene P.
I love HEB. I can get everything I want on the curbside app. I am a business owner and I even live across the street from HEB on Olmos in SA. I am so busy having HEB as my personal shopper is so convenient and a life savor! Today I had a deli issue but I just called and let the deli personnel know. One false move results in bad reviews, but I say get over it; the good far outweighs the bad. I ❤️ my HEB!
