Poor
Based on 361 reviews
Helen's Gems2.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Update — Since sharing my story on social media, I’ve unfortunately come across many copycats pretending to be my boutique. To make sure you’re shopping safely, please order only from my official website: https://helens-gems.com.If you’ve accidentally placed an order with a copycat, please reach out to us at [email protected], and we’ll do our best to assist you. You can also call us at (435) 264-9302, but please note that our lines have been very busy lately. Thank you so much for your support!
Helen's Gems (helens-gems.com) has 361 customer reviews on Folks Told, with an average rating of 2.6 out of 5.
361 approved reviews, newest moderated first
Amparo carolina S.
The necklace is an absolutely showstopper! It's long, dramatic, and the details are intricate it feels like art. It commands attention, making you the center of any room. The quality is beyond what I expected, truly luxurious. And let's not forget, the service was just as impressive.
Corrine M.
I purchased two rings and 3 earrings - they looked beautiful on the website and on arrival they were actually as beautiful or even nicer! I love them and the quality is excellent! Although the shipping took a few weeks from overseas, it wasn’t more than a couple of weeks and when I checked to see where they were - the team were helpful and responsive. Definitely worth the wait and I will now order more as I have seen the quality!! Definitely worth taking a look!
Ferna
Amazing store, the product, packaging and delivery everything are good!
Consumer
This company is awesome! We were informed when our shipment would arrive and kept up to date! When I received my rings I was blown away by the great quality and their beauty. I absolutely recommend this website and their products!
Moira K.
Still waiting for an order paid for on 15/12/25. Asked for money back to receive a response saying ´thank you for your patience’. Other reviews say stuff has arrived but is cheap plastic from China. This is a SCAM As is Mary’s Gems . Same photos of nonexistent jewelry . Same back story of closing down sale after years of trading (website created on 29/10/24 !) and similar marketing strategy. These people are thieves.
Kusuma
They took so much money n charged me on 18th dec 2024 .. but on 14th 2025 .. almost a month and got the report that items delivered successfully but i did not got at all How on earth the IMILE.Com dare to put the parcel in my small mail box which is the item not even fit inside the mail box .. without informing me before ..really schamp
Fabienne M.
FINGER WEG, DIESE FIRMA IST EIN BETRUG!! Habe meine beiden Paar Ohrringe erhalten, die von extrem niedriger Qualität waren und nicht dem entsprechen was ich bestellt habe!! Überhaupt nicht handgefertigt, sondern billiger Ramsch aus China. Ich habe um eine Rückerstattung gebeten und alles, was ich zurückbekommen habe, ist eine seltsame E-Mail, in der es darum geht, mir 50 £ für die Rücksendung oder den halben Preis für etwas anderes zu berechnen, aber kein Angebot für eine Rückerstattung ohne Zahlung von 50 Dollar. Ich warte auf meine volle Rückerstattung, bevor ich mich an die Handelsaufsicht wende. Wirklich gemein wie man abgezockt wird. Die Internetseite ist KI generiert.
mrs a D.
The ring and earrings had the quality of jewellery you would find in a Christmas cracker. No wonder she's closing down or it is just another made up story. AVOID
