Poor
Based on 361 reviews
Helen's Gems2.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Update — Since sharing my story on social media, I’ve unfortunately come across many copycats pretending to be my boutique. To make sure you’re shopping safely, please order only from my official website: https://helens-gems.com.If you’ve accidentally placed an order with a copycat, please reach out to us at [email protected], and we’ll do our best to assist you. You can also call us at (435) 264-9302, but please note that our lines have been very busy lately. Thank you so much for your support!
Helen's Gems (helens-gems.com) has 361 customer reviews on Folks Told, with an average rating of 2.6 out of 5.
361 approved reviews, newest moderated first
Unhappy C.
Bought silver earrings from this store. It took 2 weeks to arrive, I am disappointed. The quality is quite poor. One small gemstone is not sitting properly in its place. One earring has a sharp blob on the round edge. Can't find a silver code on the earrings.
Charlotte B.
I too have been duped by Helens Gems - Order received and money taken twice!! no items received and even provided a fake Royal mail tracking number! annoyed at myself for falling for it.
Maureen W.
I haven't received my order and I've read the reviews. I think that this is a scam and I've lost my money. I'm a pensioner and I feel very stupid that I actually fell for this.
Donna R.
Info on internet said Helen's Gems were going out of business and were selling the last of their costume merchandise on sale. I had no idea these things were made in China because I try to avoid purchasing anything from China. Received no confirmation of my order, no tracking number, nothing. I finally e-mailed them and they responded - shipment was sent. It took 4 weeks for the three items I ordered to arrive. I do wish I had looked this company up on line before I fell for their ad. Not worth 10% of what I was charged. Do no purchase.
Anne
Just received the choker necklace and I agree with one of the other reviews on another item that is so light and definitely doesn’t look hand made. The length is much shorter and it looks very cheap.
Amanda (Mandy) S.
The items are of very poir quality. manufactured garbage! Not hand made; this is a total scam!! Arrived in little plastic bags like child’s jewelry. I gave been trying to return them and today received a second email , a repeat of the first email response advising i can exchange and how difficult it is to return items. I continue to request an address ro return and full refund. DO NOT ORDER FROM THUS COMPANY
Rosemarie R.
I bought the con story about her handcrafted retirement sale.....my products arrived after Christmas,20 days after I ordered...packaged items say made in china....the opal stone earrings were plastic and hideous! What a scam!
Reply from Helen's GemsJan 3, 2025
Dear Rosemarie, we’re very sorry to hear about your experience. It sounds like you may have been affected by one of the copycat sellers currently impersonating our brand. We couldn’t locate your order in our system, and all of Helen’s genuine pieces are handcrafted with care and shipped directly from Utah. To avoid scams, please ensure you order only from our official website: helens-gems.com. If you need further assistance, we’re here to help—feel free to contact us at [email protected] or call (435) 264-9302. We truly appreciate your patience and understanding as we work to address these issues.
Carolynne W.
I'm not sure if I was scammed, but what I received was not the same quality as advertised in the pictures; they were poor-quality takeoffs, is my guess; the necklace is so misaligned it is not possible to wear it. I would not buy from this website
Reply from Helen's GemsJan 3, 2025
Dear Carolynne, we’re truly sorry to hear about your experience. Based on your description, it seems you may have been impacted by a copycat seller that is impersonating our brand. All of Helen’s genuine jewelry pieces are handcrafted with care and shipped directly from Utah. To ensure you receive authentic products, please make sure to shop only from our official website: helens-gems.com. If you need any assistance, we’re here to help. Feel free to reach out to us at [email protected] or call us at (435) 264-9302. We truly appreciate your understanding as we work to address these issues.
