Poor
Based on 361 reviews
Helen's Gems2.6Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Update — Since sharing my story on social media, I’ve unfortunately come across many copycats pretending to be my boutique. To make sure you’re shopping safely, please order only from my official website: https://helens-gems.com.If you’ve accidentally placed an order with a copycat, please reach out to us at [email protected], and we’ll do our best to assist you. You can also call us at (435) 264-9302, but please note that our lines have been very busy lately. Thank you so much for your support!
Helen's Gems (helens-gems.com) has 361 customer reviews on Folks Told, with an average rating of 2.6 out of 5.
361 approved reviews, newest moderated first
Maggie
Lovel.pair of earrings. Very pretty and well made.
Reply from Helen's GemsDec 20, 2024
Thank you so much, Maggie! We’re delighted to hear you love your earrings and appreciate their quality. We’ll pass your lovely feedback on to Helen – she’ll be thrilled to know you’re happy with your purchase!
Debby L.
Super fast and responsive ... great products.
Reply from Helen's GemsDec 20, 2024
Thank you so much, Debby! We’re thrilled to hear you loved the fast service and our products. We’ll be sure to pass your kind words on to Helen – she’ll be so happy to know her efforts made a difference
Lois W.
The earrings I purchased were very nice quality. I really love them. They catch the light so beautifully.
Reply from Helen's GemsDec 20, 2024
Thank you so much, Lois! We’ll pass your lovely message on to Helen – she will be so happy to hear how much you love your earrings!
PA
Love the items I purchased.
Reply from Helen's GemsDec 19, 2024
Thank you so much for sharing your experience and for the kind words! We truly appreciate it 😊
Janet H.
I wanted to return my earing because the were too big for me plus being damaged But was told to return them which was going to cost me as much as the earings, I do not consider this good service or complying with your return guarantee
Reply from Helen's GemsDec 19, 2024
Dear Janet, we’re very sorry to hear about your experience. Unfortunately, we’re currently dealing with many copycat sellers impersonating our brand, and we couldn’t locate your order details in our system. To ensure a safe shopping experience, please make sure to always order directly from our official website: helens-gems.com. If you need further assistance, we’re here to help—feel free to reach out to us directly. You can contact us directly at [email protected]. You can also call us at (435) 264-9302, but please note that our lines have been very busy lately. Thank you so much for your support!
Gail T.
Everything was great!
Reply from Helen's GemsDec 20, 2024
Thank you so much for your kind words, Gail! We're thrilled to hear that everything was great. We look forward to serving you again!
Denise H.
Earrings don't look anything like they did online. Cheap crap from? The public is mislead to believe Helen made these when she did not. Some poor peasant in some poor country made them for poor wages. Shame on Helen. Shame on me for falling for this.Online shopping at its worst. Done.
Reply from Helen's GemsDec 19, 2024
Dear Denise, we’re very sorry to hear about your experience. Unfortunately, we’re currently dealing with many copycat sellers impersonating our brand, and we couldn’t locate your order details in our system. To ensure a safe shopping experience, please make sure to always order directly from our official website: helens-gems.com. If you need further assistance, we’re here to help—feel free to reach out to us directly. You can contact us directly at [email protected]. You can also call us at (435) 264-9302, but please note that our lines have been very busy lately. Thank you so much for your support!
Steve S.
Awesome selection, easy to order but did take a while to get confirmation. On their way now so all good.
Reply from Helen's GemsDec 19, 2024
Dear Steve, Thank you so much for your kind words and for supporting our boutique! We’re glad to hear you found the selection awesome and the ordering process easy. We apologize for the slight delay in confirmation, but we’re happy your items are now on their way. If there’s anything else you need, don’t hesitate to reach out. We truly appreciate your support and hope you love your purchase!
