Great
Based on 6,611 reviews
Hello Alpha4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
6,611 approved reviews, newest moderated first
TRACIE L.
Everything from. This place is amazing the doctors are on top of everything and they mail your prescription and you get it on time. And if something isn't right they refund what wasn't right
Reply from Hello AlphaFeb 10, 2023
Hi Tracie, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Sharon
Things were going well. Once they changed delivery services I never received my prescription and the customer service ignored my request for help multiple times. I’m being charge but not receiving my prescription and no one seems to care about the inconvenience or payments taken for no service.
Reply from Hello AlphaFeb 10, 2023
Hi Sharon, Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. As we continue to provide each patient with high-quality, personalized care, there may be occasional delays with our response times. We assure you that our team will address your concerns. We appreciate your patience and understanding.
Rindi
Quick reply to my email
Reply from Hello AlphaFeb 9, 2023
Hi Rindi, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
PD
I have been trying to get assistance with my progesterone prescription. I keep getting the run around and told that my prescription is being delivered soon. The person I've been messaging isn't looking at my messages because I've said several times, I haven't received the progesterone since October! This is a medical emergency.
Reply from Hello AlphaFeb 9, 2023
Hi Patricia, Thank you for bringing this to our attention. For clinical concerns, please send a message to your provider on our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. As we continue to provide each patient with high-quality, personalized care, there may be occasional delays with our response times. We assure you that your provider will answer your questions. If you are experiencing a medical emergency, please seek immediate care or call 911. If you’re in a mental health crisis, please contact 988. Our service is not intended for emergency medical situations. Thank you for your patience and understanding.
Dianne B.
Communication with my Alpha Provider has been so easy! Response time has been great and I am very happy with the service I have received! My RX was delivered in days.
Reply from Hello AlphaFeb 8, 2023
Hi Dianne, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
Caroline P.
Started with Alpha in Aug 2022. Pretty smooth until Dec 2022 with Mounjaro. Lost 35 pounds or so. Felt like they did not completely read my messages, but I got product all the same working with my local pharmacy. In Dec. something changed. I took the 15 mg doses in Dec. Then, in Jan. I was without medication for three weeks, and they wanted to retitrate me from the start at 2.5 mg. I had filled a 15 mg box (paying myself $900) to try to keep myself on track, so I made a personal call and just proceeded with that dose. I did fine and continue to do so, but Alpha's PA was obviously not happy about this. She was short and very condescending in her response. She had told me the 2.5 mg retitration dose was sent to the pharmacy, but when I called- it had not. No value for the new "membership" fee of $49 a month. Thats money I can put towards somethig else. So- I've decided to go elsewhere. There are a lot of reputible services and a peptide option that you can do yourself for this type thing.
Reply from Hello AlphaFeb 8, 2023
Hi Caroline, Thank you for bringing this to our attention. If you haven’t yet, please message your support team through our secure patient portal. This is to protect your privacy and ensure your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. As we continue to provide each patient with high-quality, personalized care, there may be occasional delays with our response times. We assure you that our team will address your concerns. We appreciate your patience and understanding.
Cherylyn R.
Very helpful , respond very quickly , great staff as well as Physicians/ PA would recommend to all..
Reply from Hello AlphaFeb 6, 2023
Hi Cherylyn, Thank you for sharing your experience! We appreciate the time you took to leave this review. We’re here to support you and make sure you get the care that’s right for you. Thanks for choosing Alpha!
M W.
Please don’t give Alpha Medical your business. Their response time for all messages is five business days. That means you’ll pay their fees to go an entire month trying to get a single prescription filled like I did. Response and turnaround times aren’t clearly disclosed on their website. When the providers send in PAs it can take weeks to complete them, then they’re not approved because they’re missing information. No phone number to reach them at; it’s just a pre-recorded message saying to call 911 in an emergency. Alpha Medical is a sham, and I can’t encourage everyone enough not to waste their money using it.
Reply from Hello AlphaFeb 6, 2023
Hi J, Thank you for sharing your feedback. We take these concerns seriously, and we will share them with our team as we work to improve our service.
