Suzanne C.
And here we go again!
And here we go again! After waiting 25 BUSINESS days for a prior authorization, I get the message it has been submitted Check today with my insurance company, they have nothing My "provider" is no longer answering messages - been 6 days since the last one I sent - I don't have refills for my diabetic test strips And now all they answer with is a scripted "please be patient" response to all reveiws
Reply from Hello AlphaJan 23, 2023
Hi Suzanne, Thank you for sharing your continued feedback with us. We take this information seriously as we work to improve our service. To protect your health information, privacy, and safety, we are not able to provide a response to your concerns in a public forum. If you haven’t yet, please message your support/clinical team through our secure platform. This protects your privacy and ensures your care is safe and effective. Be sure to choose the corresponding thread for your condition or visit. As we continue to provide each patient with high-quality, personalized care, there may be occasional delays with our response times. We assure you that our team will answer your questions. Thank you for your patience and understanding.