anonymous
The WORST
The WORST. I've been with them a few months and only need a very straightforward medication, prescribed monthly. They somehow still mess this up, time after time. It had gotten bad enough that I went without my supposedly weekly medication for almost 3 weeks (any longer and I would have had to restart the very expensive treatment). And this delay has happened TWICE since just 4+ months. So you've got a 50/50 chance of not being screwed over by Alpha I guess. Though their staff respond somewhat promptly (within 24 hours... usually), the answers feel canned and unhelpful. So what's the point? And there's explicitly, absolutely no way you can reach out to them via phone or email if they ghost you either. If everything goes well, you're good; but if anything at all goes sideways, well you're stranded sick and alone, with zero assistance. In summation, forget Alpha and avoid them like the plague if you have any choice in the matter at all. There are plenty of other Telehealth companies out there who offer a much higher calibre and consistency of service AND compassion. edit: Somehow they find and respond to negative reviews here much faster than they do to legitimate medical questions via their app or website. This should give you a clear idea of their customer care priorities.
Reply from Hello AlphaJun 27, 2022
Greetings, Thank you for contacting us. We apologize for the inconvenience(s) that you have experienced. At Alpha, we strive to provide the best care possible to our patients. Could you please let us know the email address that is associated with your helloalpha.com account so we can reach out to you through your messaging portal and address any concerns that you may have? Alternatively, please write to us at https://app.helloalpha.com/messages and one of our staff will be happy to assist you. Sincerely, Alpha Care Team