Hello AlphaReviews of helloalpha.com

Very quick reply and excellent service with medications and speaking with people.

Terrible customer service. Would not entrust this company with any medical issue beyond the most basic primary care. I am on auto-refill for asthma maintenance medication. Received an email to approve a copay, I approved - nothing happened for 3 days. Received a second email, approved again, still nothing. Contacted customer service. It takes them 24 hours to respond. Nothing more than a copy/paste response about refunding the first copay. Took zero initiative to solve my problem which was to SHIP my medication! Took ANOTHER 24 hours for them to respond again. I had to live with a moderate asthma episode for 3 days, relying on my rescue inhaler while Alpha got sorted. I understand the convenience of telehealth, but when something goes wrong, Alpha’s customer service model is completely inadequate. Big red flag was every single correspondence comes with a written/spoken disclaimer that Alpha’s business practice is legal and they are only obligated to respond within 24 hours. It’s obvious they’ve failed other customers before.

I love Alpha Medical! Healthcare costs are crippling, and mental health is no joke. To see a dr in person, and to basically be pushed aside for my mental health issues cost me hundreds every time. I now have a dr who listens to me, and I feel like I'm on the road to a healthier me. I'm so grateful for the affordable out of pocket expense, and the medicine being sent straight to my home!

Very professional

Fast process, easy to use, and helpful!

Convenience and ease of receiving prescriptions in the mail!

Breaks the stigma of seeing a doctor in person for mental health. Especially when a lot of your anxiety stems from seeing an actual doctor

Timely, convenient, and professional. Definitely recommend!