Hello AlphaReviews of helloalpha.com

I have not been able to receive the help I needed from my primary doctor. Alpha Medical was able to fill my prescriptions and make sure I was getting what I needed.

Excellent service

I recently ran out of one of my medications and when I asked for an explanation as to why the refill wasn’t automatically filled (as it had been since November 2020), I did not get an answer. Thankfully, I was sent a short term refill but 1) it wasn’t clear when that refill was supposed to be available at my local pharmacy and 2) I already was in the thick of the withdrawal symptoms from being off the medication for a few days. Up until this recent experience, I had nothing but good things to say about Alpha Medical.

So far having a great experience

Easy access, fast delivery and easy access.

I’m really happy with the care I received. I received quick responses back and my medicine was shipped and received quickly. I’m really happy with the cost of my drugs as well.

Came on time and in great packaging!

The doctor was nice, but getting my orders to get my bloodwork was difficult. My first set of orders were supposed to be faxed, but they didn’t have it. So I drove 20 minutes to my nearest lab for nothing. Then after I contacted ALPHA again, It took me a few days to get a paper copy. They said they faxed them as wel, but the site still did not get them and I had to wait 45 minutes while they had to verify the doctor was legitimate. After finally getting my blood work done, I followed up several times about my results and Had to call the lab to follow up because ALPHA wasn’t doing it for me despite knowing I had done it. Turned out there was a form that needed to be filled out, and it was faxed by the lab to ALPHA and it took several days to complete to get my stuff back, and then I never heard from my initial doctor again. I was given 2 different doctors after that. The Operations side of things here seems very lacking. I also added my insurance info and it wasn’t charged to my insurance after, but out of pocket.