Sarah C.
It’s your time to switch too
Service was prompt and accurate. I’m so pleased with the customer service as well. I’m so glad I made the switch!

Great
Based on 6,611 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your doctor's office is now online. From visits to prescriptions, get board-certified care from home.
Hello Alpha (helloalpha.com) has 6,611 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
6,611 approved reviews, newest moderated first
Sarah C.
Service was prompt and accurate. I’m so pleased with the customer service as well. I’m so glad I made the switch!
Kimberly M.
I am a full time working mother who doesn’t take time out of her life to focus on herself and with this company they are quick and convenient to get the help all of us need and just ignore. Thank you
Samantha W.
Excellent customer service
senta G.
Quick and easy process.
Andrea M.
My experience was great so far. They say the provider will respond within 24 hours but mine responds within 2 and the support and RN have been very helpful as well. I had questions about the medication prescribed and my provider was quick to answer them and put me at ease. If you think about how long you generally spend in a doctor’s waiting room and exam room Alpha actually feels much faster. I will be using them for all my medical needs from now on!
Crystal
I was really excited to try Alpha Medical in the beginning but, so far, the shipping and customer service have been very inconsistent. My last two orders weren't entered correctly, so I had follow up and re-submit my orders both times to include both medications I requested. I've worked in retail, hospital and virtual pharmacies for almost ten years, so I'm concerned about the lack of attention to details here. Clearly someone's not paying attention in order entry or the reviewing process, because the mistakes weren't caught by your company either time. We'll see how my next order goes, but at this point, I'm leaning heavily towards finding another company for my medical care. I need to feel confident that my health needs will be taken care of (which at this point is ONLY TWO medications), and so far Alpha Medical has proven to be unreliable.
Reply from Hello AlphaOct 21, 2020
Hi Crystal - Jasreen here from the Alpha Team. Thank you for reaching out. We are sorry to hear you are experiencing these inconveniences. We'd love to help you out - please write to us at app.helloalpha.com/messages and we can further assist you. Thank you!
Nicole H.
Was happy to quickly get my medication prescribed and delivered to my door.
Cynthia F.
So easy to use right from the convenience of your own home!